Estate Manager - Brentford, England

Estate Manager (P785)

Pinnacle Group are looking to recruit a hardworking Estate Manager to work alongside the Property and Deputy Property Managers to ensure that responsibilities as the Managing Agent are effectively discharged, estate-based personnel are managed and supervised, the estate is safe and well maintained, and leaseholder enquiries are responded to in a timely manner.

You will be joining our Residential Property Management team based in Brentford. The Residential Property Management team oversees large, complex residential developments on behalf of Institutional Investors, Developers, and Residents’ Management Companies, providing comprehensive leasehold and block management services.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work, and play.

We’re a people-first organisation with a values-driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We’re Looking For

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge, and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

• Undertake regular site inspections, complete reports covering observations and remedial works required
• Instruct contractors for repair works and verify contractor work is completed to specification
• Obtain quotes to make good and approval from insurance company to proceed
• Assist in preparing periodic reports for review with senior management and support creation of estate updates for the client
• Respond to leaseholder/resident enquiries by phone, email, and face-to-face
• Arrange periodic Health and Safety assessments and inspections (e.g., lifts, plant, machinery, water, and fire) and discharge any resulting actions

Key requirements:

• Knowledge of general maintenance and Health & Safety requirements in a new build environment
• Ability to resolve complaints effectively and within procedures
• Friendly and helpful, polite and courteous, with a flexible approach
• Proficient in Microsoft Packages
• Can-do attitude

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependent on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme

Contact information

Kewbridge Mock