Equipment Services Operations Analyst

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Equipment Services Operations Analyst, High Wycombe

Client: Expert Employment

Location: High Wycombe, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 9d19e1ad6fdb

Job Views: 2

Posted: 18.04.2025

Expiry Date: 02.06.2025

Job Description:

Equipment Services Operations Analyst required to help further develop my clients Field Service Management business systems across Europe. The ideal candidate will understand field equipment repair, maintenance and services operations and have data analysis skills including SQL reporting.

Skills:

1. Analytical experience supporting a Service process.
2. Experience of Field Service Management systems.
3. SQL report writing experience.
4. Manufacturing, Aerospace, Biotech, Defence or similar capital equipment services knowledge or processes and workflows.
5. Bachelor’s degree in Business, IT, engineering, or a related field.
6. Good conceptual, analytical, and communication skills.
7. Power BI or similar analytical tools.

Responsibilities:

1. Understanding, documenting and mapping Equipment Services delivery processes.
2. Analysing the Service Operations business needs and identifying Services problems or optimisation opportunities.
3. Developing Field Service Management documentation including requirements documents, use cases, user stories, workflows, test scenarios, test cases, training materials, etc.
4. Engaging with the Service team and the IT team to develop and maintain reports, dashboards, and forecasts using Power BI and other data analysis tools e.g. SQL report writing.