EPR Business Change Manager (EPIC)

This position entails a pivotal change management role within a crucial workstream of the EPR Programme, specifically focusing on benefits realization and preparing the Royal National Orthopaedic Hospital (RNOH) for the transformative changes necessary to attain the envisioned advantages of a shared Electronic Patient Record. As a senior team member, the post holder will help shape and execute the comprehensive cultural and business change agenda associated with the implementation of an Electronic Patient Record (EPIC).

The post holder, being seasoned in working with and understanding the requirements of both clinical and non-clinical staff, will prioritize ensuring engagement is at the core of all EPR program activities. They will take a prominent role in shaping communication and engagement strategies, offering expert advice across the team. Furthermore, the post holder will play a central role in supporting the implementation and delivery of the Trust's EPIC solution.

In their capacity as a senior team member, the post holder will spearhead the extensive cultural and business change agenda related to implementing and expanding the electronic health record (Epic) across departments to realize the associated benefits. They will be accountable for developing both clinical and non-clinical teams, fostering a focus on systems and processes, and ensuring the consistent delivery of high-quality professional training throughout the Trust.

Main duties of the job

1. Lead a programme of work to link clinical and operational services in the Trust and the EPR Programme to ensure that clinical and operational priorities are at the heart of the team's work.
2. Track achievement of benefits against the plan, and the delivery of transformational change required, that lead to successful delivery of those benefits.
3. Work with clinical and operational staff to predict, identify and design complex processes related to the Future State provided by EPIC.
4. Maintain excellent knowledge of change management and culture change strategies as they relate to EPR systems, with responsibility for cascading this knowledge by providing expert guidance and advice to members of the EPR teams.
5. Responsible for developing and managing communication and engagement plans in support of the Trust's EPR Programme ensuring a continual programme of engagement and communications activities are in place.
6. Work with departments to ensure that organisational needs are identified and delivered in systems/services that they are providing.
7. Responsible for ensuring effective process mapping is in place for the development of EPR Applications and ensure a process focus is maintained throughout a project lifecycle.
8. Responsible for ensuring adequate system testing is undertaken in department for the EPR Applications working with the clinical systems and project teams.
9. Support the development and implementation of the Trust's ICT Strategy ensuring staff and service user engagement is at its heart as well as promoting, developing and advising on the use of the EPR across the organisation.
10. Work with colleagues across the Trust to adapt policies and procedures to fit with new processes.
11. Provide expert clinical systems advice to policy development processes as required.
12. Use change management, Quality Improvement, Agile and Lean techniques where applicable, and promoting the investigation and consideration of effective ways of working/clinical pathways.
13. Engage with key stakeholders, including divisional management teams and clinical leads, to ensure EPR functions in line with clinical pathways and that EPR related benefits are locally owned.
14. Supporting the process where required, of existing as is and the design of the to be EPR target operating model, including but not limited to process mapping and organisational design.
15. Supporting the achievement of objectives relating to transformational change and benefits realisation, ensuring all change activities will contribute to the benefits realisation plan.
16. Ensure all processes map to the Trust Growth Strategy which is supported by the EPR, ensuring all change activities support this Strategy.
17. The post holder will lead and deliver change management to support the overall Business Change Plan for the implementation of a new Electronic Patient Record across the Trust.
18. The post holder will lead and coordinate change projects across clinical and operational teams using highly developed transformation and change management skills to embed service and cultural change.
19. To initiate and nurture innovation of new ways of working in departments and support teams to achieve their objectives through providing tools and techniques to deliver change in an effective and sustainable way.
20. To promote and support the culture change required to embed new ways of working and to support adoption of the technological solutions at the heart of EPR Programme.
21. Leading and managing a range of projects in departments the post holder will ensure that the agreed standardised change management and project management approach is built into all aspects of the programme and that interdependencies are identified and proactively managed.
22. Engaging with Clinical and Operational Teams in the design of clinical and operational pathways whilst taking account of the impact of new technologies and new working environments.
23. Create and report on actionable change management deliverables i.e., engagement plan, readiness plan, resistance management plan, success criteria etc.
24. Identify and analyse risks and issues, identifying mitigation actions relevant to change management plans.
25. Define and measure stakeholder change management success metrics.
26. Support the reinforcement of change through analysing feedback, measuring, and celebrating success, identifying gaps in adoption, identifying resistance, taking corrective action.
27. Lead and manage improvement initiatives from their inception to successful implementation. This will include the formulation of project plans and reporting structures, agreeing improvement methodologies and the monitoring of progress against agreed milestones and outcomes.

1. Develop and promote close and collaborative working relationships across all stakeholders in the relevant departments.
2. Support the EPR Business Benefits and Change Lead in the delivery of the Business Change relating to the Electronic Patient Record programme.
3. Use structured methodology to lead change and change management activities to transform the service, clinical pathways and operational processes.
4. To provide expert advice both of highly complex and straightforward nature on service redesign and to attend meetings to promote service transformation of a given portfolio where there may be resistance to change.
5. Lead discussions with clinicians, operational leads and informatics and digital teams using highly developed interpersonal and communication skills.
6. Identify, investigate, and resolve complex problems and situations that arise and liaise with those involved.
7. Lead and execute all aspects of change management for each department including impact analysis, planning, coaching, communication, resistance management and support.

1. Utilise proactive and reactive Engagement & communication strategies as appropriate to ensure that information about the EPR is appropriately disseminated and maximises the reinforcement of positive media messages whilst minimising negative publicity.
2. Be responsible for co-ordinating learning from meetings, visits and events.
3. Prepare and present written and oral progress reports setting out progress in relation to the work and learning and alerting the stakeholders to issues requiring discussion and decision.
4. Sustain effective working relationships with the operational and clinical leadership teams across the Trust.
5. Ability to confidently work with, negotiate and motivate clinical and operational staff, and/or other senior managers, especially around discussions and conflict.
6. Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds and levels within and external to the organization in sometimes contentious & challenging situations.
7. Support the team to break down barriers and effectively problem-solve in order to produce a quality adoptable product.
8. Identify areas of contention amongst different stakeholder interests relating to the programme of work and develop and employ strategies to pre-empt and handle these issues.
9. Proactively respond to and resolve conflicts if/when they arise.

1. To produce reports that convey highly complex and sensitive information in a concise format.
2. Support the Service in ensuring relevant data collection systems are in place via EPIC reporting systems (and others where applicable) to ensure benefits realisation.
3. Using highly developed service transformation and change management skills and expertise facilitate Transformation Events, Forums, and meetings with wide range of stakeholders developing action plans to deliver service change.
4. To use expert analytical skills to interpret and investigate complex information/data and present in a format that is understandable for all readers and to identify options for improvement and change required including service redesign.
5. Assess the change impact and evaluate user readiness by conducting impact analyses, assess change readiness and identify key stakeholders.
6. To performance manage ensuring that targets and milestones are met and where there is deviation recovery plans are developed and delivered Planning and Organisation.
7. Prioritise projects and assignment objectives, plans, methodologies and targets and apply project management and change management techniques.
8. Plan and organise a broad range of complex activities and formulate and adjust plans as required.
9. Use agreed project management methodology to plan and implement project deliverables, ensuring that targets and milestones are met and delivered on time.
10. Utilise agile working devise effectively.
11. Support project team members to develop performance management monitoring systems ensuring long term sustainability of change programmes.

• Excellent interpersonal and communications skills (both written and verbal) with an ability to clearly articulate messages to a variety of audiences.
• Strong interpersonal skills, effective communication and follow-up skills.
• The ability to lead meetings, prioritise tasks and resolve conflicts.
• Highly developed negotiating and influencing skills, overcoming barriers to understanding and acceptance, and reaching agreements.
• Ability to promote team collaboration and development.
• Customer focused with the ability to build relationships with, gain the confidence of and influence people at all levels.

• Change management methodology qualification (APMG Change Management Practitioner or equivalent certification), or similar level experience.
• Masters degree level, or equivalent professional qualification.
• Prince2 Practitioner, MSP or other Programme Management qualification.
• Experience and knowledge from working experience of change management principles, methodologies and tools.
• Prior experience of an EPR Implementation.
• A solid understanding of how people go through a change and the change processes.
• Good understanding and demonstrable approach to benefits management based upon practical experience.
• Experience of working in large complex organisation.
• Experience of being able to balance competing priorities and meet personal and EPR targets within a fluctuating and demanding workload.
• Demonstrable record of successful line management.