EOC Clinical Navigator

Job summary

At East Midlands Ambulance Service NHS Trust, we are committed to delivering excellent patient care and exploring opportunities for continuous service delivery improvements.

The EOC Clinical Hub are looking to recruit experienced operational clinicians into the Clinical Navigator role in the EOC Clinical Hub. The role will be accountable to the EOC Senior Manager (Clinical) but also forms key relationships with the area management teams (EOC Head of Clinical Services, Clinical Workforce Managers and EOC Senior Clinical Leaders) and the wider EOC Team.

Main duties of the job

The EOC Clinical Navigator will act as the orchestrating clinician providing clinical Navigation to all incidents. The Clinical Navigator will ensure the safety of the waiting patients under the leadership of the EOC Clinical Commander, by reviewing rapidly a waiting 999/111 call to see if suitable for clinical validation or ambulance dispatch.

The Clinical Navigator will also provide clinical support to colleagues in EOC and in operations. The post holder will work with colleagues within EOC to ensure that at the point of contact with the ambulance service patients receive care & advice relevant to their needs.

This will be achieved by the timely navigation of incidents for remote clinical consultation, working alongside dispatch to ensure appropriate utilisation of alternative & specialist responders and where appropriate ambulance response.

About us

Why join the EOC Clinical Hub at East Midlands Ambulance Service NHS Trust?

Working for us not only provides job satisfaction of knowing that what you do makes a real difference to our patients, but we offer a range of other great benefits too. We offer:

1. Flexible approach to working patterns, we understand the importance of a work life balance and have a wide selection of rotas for part-time and full-time staff.
2. Pay enhancements for out of hours, shift and overtime working, career and salary progression and annual personal development review.
3. We are a uniformed service and uniform will be provided.
4. Expert training and support from our dedicated in-house clinical education team.
5. Opportunities for research participation, career progression and ongoing development.
6. Regular shift pattern with scheduled meal breaks.
7. Enrolment into the NHS Pension Scheme.
8. Occupational Health support along with an Employee Assistance Programme.
9. NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
10. Childcare vouchers.
11. Cycle to work scheme up to £3500.
12. Peer to Peer support networks.
13. An exceptional place to work to provide high-quality emergency care to save lives and make a difference to people with life-threatening illnesses or injuries.
14. A first-class employer, promoting equality, diversity and inclusion of our employees.
15. Free on-site car parking.

Job responsibilities

The duties and responsibilities of the post will be undertaken in accordance with the policies, procedures and practices of the Trust, which may be amended from time to time. Patient Safety is a key priority for the Trust.

It is your responsibility to ensure that you are fully compliant with EMAS policies and procedures in respect of patient safety, for example Risk Management, Infection Prevention and Control, Safeguarding children and vulnerable adults.

This job description is not intended to be an exhaustive list of duties and responsibilities, but to give an indication of the main areas of activity and involvement.

Person Specification

Qualifications

Essential

• Registered Paramedic (HCPC) with 3 years post registration experience or Registered Nurse with 3 years Post registration with a minimum of two in a patient facing operational role.

Desirable

• Remote telephone consultation experience.
• Degree Level Education or operational experience.
• Ability to interpret data effectively in order to make meaningful judgments & decisions.
• Mentoring qualification.
• Evidence of undertaking additional skills training, willingness to be developed further.

Knowledge and Skills

Essential

• ICT skills.
• Ability to assess patients using the medical model.

Professional Development

Essential

• Experience of supporting staff in a clinical environment.
• Evidence of Continuing Professional Development demonstrating the desire to manage patients in the community and make evidence-based decisions.
• Evidence of significant pre-hospital emergency care experience in an ambulance environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration.

Employer details

Employer name

East Midlands Ambulance Service NHS Trust

Address

HP EOC (Nottingham)
Mellors Way
Nottingham
NG8 6PY

Employer's website