Enterprise Maintenance Partner Manager

Enterprise Maintenance Partner Manager

Location: UK - Hatfield | Job-ID: 209401 | Contract type: Standard | Business Unit: Partner Management

Life on the team

A new and challenging opportunity has arisen for a Partner Manager to join our dynamic and busy Services Partnering Team within our Commercial & Delivery Assurance Division. The successful individual will be responsible for delivering Partner Management, Business Management, Commercial and Program management with our key partners within the Managed and Professional Services businesses across our International business. The role is highly varied and will operate across the Computacenter Group to manage sales opportunities requiring partner outcomes, interfacing with a number of sales, service management and customer solution design teams.

What you'll do

1. To work with Sales, Service Management and Solution Design teams to develop Partner Service outcomes, by developing partner relationships, commercial management of the solution, contract and SoW management.
2. To understand, develop, retain and grow a partner eco-system, which helps our sales and service management teams to win, renew and innovate on our customer commitments.
3. To commercially manage the partner eco-system, that drives competitive advantage for our business and provides our customers with long term value. Developing frameworks, agreements and pricing strategies that keep us relevant and competitive in the market.
4. To understand and drive the service catalogue across both business and service lines that enable us to drive partner outcomes across the scope of the business, both domestically and internationally.
5. Provide regular measurement and monitoring to ensure commercial and contractual risks are mitigated and managed.
6. Drive our partner eco-system to deliver Continual Service Improvement, balancing costs and quality appropriate to the service and customer requirement.
7. Manages, develops and coaches team of staff and implement performance management solutions where required.
8. Develop and motivate team to help ensure the delivery of function and business targets.

What you'll need

1. Experience of managing a partner, or partner eco-system for commercial and contractual purposes across International business.
2. Experience of managing multiple stakeholders to drive programmatic success.
3. Experience of working in an international business with multiple service lines.
4. Proven experience of delivering high standards of customer service.
5. Excellent interpersonal, literacy and numeracy skills and ability to build relationships at all levels.
6. Excellent commercial management skills, with proven track record.
7. Ability to learn, develop and grow in a fast paced environment.
8. Willingness to ‘get things done’, with a high level of adaptability and flexibility.
9. Excellent presentation and communication skills with the ability to proactively engage with internal and external contacts.
10. Highly motivated with a proactive approach to personal development, with a ‘growth mindset’.
11. Positive and proactive attitude with a drive for continual improvement.

Current information for our applicants

We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter