Enterprise Account Manager

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At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.

Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations - all united around one goal - to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether.

The Purpose:

We are seeking a highly motivated and experienced Enterprise Account Manager to join our team. The Enterprise Account Manager will be responsible for managing and growing revenue and portfolio share within our existing customer base. The ideal candidate will have a proven track record of success in relationship management, strong commercial acumen, excellent communication skills, and the ability to build collaborative relationships with key stakeholders.

What you'll be doing:

1. Manage some of the largest relationships at PPRO, driving new commercial opportunities with key decision-makers and influencers.
2. Act as a trusted advisor who understands clients' payment needs and uses PPRO's solutions to help their business grow.
3. Behave as a role model within the Commercial team, sharing best practices and insights to upskill colleagues.
4. Develop and execute account plans to grow revenue and portfolio share.
5. Identify and pursue cross-selling and upselling opportunities.
6. Manage contract negotiations and renewals.
7. Ensure customer satisfaction and retention.
8. Analyse and report on account performance and market trends.
9. Develop and implement strategies to mitigate risk and increase customer loyalty.
10. Collaborate with cross-functional teams to deliver on customer needs and objectives.

You'll need:

1. 5+ years of payments experience in account management, partnerships, and/or sales.
2. Ability to build and maintain strong relationships with enterprise customers and internal stakeholders.
3. Proven track record of achieving revenue targets and growing portfolio share.
4. Strong business acumen and analytical skills.
5. Excellent communication and interpersonal skills.
6. Experience managing complex contract negotiations and renewals.
7. Ability to work independently and as part of a team in a fast-paced environment.
8. Experience in the technology or software industry is a plus.
9. Proficiency in German is a plus.

What we'd love to see:

1. A passion for challenging the status quo and driving positive change.
2. Excellent communication skills: You thrive in international environments and can connect with people from diverse backgrounds and cultures.

What's in it for you?

Hybrid working: We offer a hybrid structure with a 3 days/week on-site expectation, so you can strike the balance between office and home working. In addition to our 28-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year.

Insurance: We want our employees to benefit from various insurances including a medical insurance (BUPA health care plan) and a 5% matching pension plan through Now Pensions.

Enhanced Family Leave: We understand the importance of family, which is why we offer enhanced family leave to support you during key life moments.

Gym membership: PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet.

Professional and personal development: We provide leadership cafes, on-the-job training, and access to LinkedIn learning to help you gain knowledge beyond your role.

Mental Health Platform: We've teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.

Our HQ office: on Procter Street, is a short walk from Holborn, Farringdon, and Covent Garden, so if you're a foodie, there's plenty nearby. The office is befitting a tech business and is set up for cross-team collaboration.

Our Principles:

We get things done: We are courageous; we take ownership, make decisions, and get things done.

We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intent.

We put the customer first: We are laser-focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do.

We make things better: We boldly explore new ideas and have an unwavering commitment to continuous improvement.

We work as a team: We collaborate closely and value team success over individual achievement.