Engagement and Stakeholder Manager

We are looking for a creative and experienced Engagement and Stakeholder Manager to join our Strategy and Transformation Directorate.

For this role, you will bring strong experience of leading public and patient engagement in the NHS or linked organisations. You will have excellent communication and relationship-building skills, able to work with partners to co-create content and engagement plans for service users, staff, and communities. You will share our commitment to listening to service users, carers, families, partner organisations, and community members, and building trust with the diverse communities we serve.

Instructions:

Your application will not be considered unless the supporting statement is tailored to this role and you have relevant experience. Please use this structure in your statement:

1. Brief statement - why you are interested in this role
2. Short explanation with examples of how you meet these criteria:
   
   • Experience in leading patient and public engagement resulting in service improvement
   • Experience of successful project management including event planning, marketing, and evaluation
   • Experience of working with service users and carers
   • Ability to engage people from a wide range of backgrounds, using influencing skills at all levels
   • Ability to think creatively and skills in producing effective communication materials in different formats
3. Anything else you want to add to show how you meet other criteria in the person specification.

Main duties of the job

The Engagement and Stakeholder Manager is a key part of a small team and works with a broad range of stakeholders, often working independently and on their own initiative to identify opportunities for improving our approach to engagement.

The post holder will lead on the delivery and ongoing development of the Trust's programme of strategic community engagement. They will use a variety of approaches to involve different stakeholders in the Trust's strategic work, with the ultimate aim of improving access, outcomes, and experience for our service users, their carers, families, and our communities.

They will provide specialist communications and engagement leadership and support to key Trust-wide strategic programmes that help deliver the Trust's strategy, primarily the Patient and Carer Race Equality Framework (PCREF) and Patient Stories project. The role will also provide input and advice into the communications and engagement plan for the pilot of a new 24/7 community mental health service in Lewisham which is one of six funded by NHS England.

About us

The Strategic Planning and Equalities Team works collaboratively with teams all over the Trust, in particular Communications, Transformation, and Programme Management Office teams. We have office space at Maudsley Hospital, but work flexibly with in-person, remote, and hybrid working.

South London and Maudsley provides the widest range of NHS mental health services in the UK as well as substance misuse services. We work closely with the Institute of Psychiatry, Psychology, and Neuroscience, King's College London and are part of King's Health Partners Academic Health Sciences Centre. Our scope is unique because it is built on three major foundations: care and treatment, science and research, and training.

We employ around 6000 staff and serve a local population of 1.3 million. We have more than 230 services including inpatient wards, outpatient, and community services. Currently, we provide inpatient care for approximately 5,300 people each year and treat more than 45,000 patients in the community in Croydon, Lambeth, Lewisham, and Southwark as well as substance misuse services for residents of Bexley, Bromley, and Greenwich.

You will gain experience of being part of an organisation with a rich history and international reputation in mental health care. You will have access to professional development and learning opportunities, and have the chance to work alongside people who are world leaders in their field.

Job description

Job responsibilities

Key responsibilities:

• Lead on the planning, design, delivery, and co-ordination of a regular programme of Trust-wide stakeholder engagement events to continually inform and feedback on Trust strategy, development of the annual strategic plans, and its strategic workstreams.
• Co-lead on and manage the communications and engagement workstream of the Patient and Carer Race Equality Framework (PCREF) programme with a community and service user and carer representative.
• Provide expertise and insight to colleagues across the Trust, in order to support local programmes of community engagement in line with the Trust's overall communications and engagement approach.
• Develop and be responsible for effective engagement and working relationships with the Trust's voluntary sector partners in relation to experience, participation, and involvement.
• Develop and be responsible for effective engagement and working relationships with the Trust's statutory sector partners, e.g., local authorities, Healthwatches, and ICSs in relation to experience and involvement. To provide Trust senior leadership with information regarding the activity of our partners, e.g., events, reports, meetings, consultations.
• Develop and be responsible for excellent working relationships between the Strategic Planning and Equalities team and the Directorates, and work with Directorate Public and Patient Involvement Leads to ensure there is a coordinated and consistent approach to involving service users and carers in strategic work.

Person Specification

Education

Essential

• Educated to degree level or equivalent

Experience

Essential

• Proven experience of stakeholder management in either the NHS or linked organisations
• Extensive experience of successful project management including event planning, marketing, and evaluation
• Extensive experience in leading patient and public engagement resulting in service improvement
• Proven experience of working with service users, families, and carers

Knowledge and skills

Essential

• Excellent communication and negotiation skills, and an ability to engage people from a wide range of backgrounds, using influence and persuasion skills at all levels of an organisation
• Ability to think creatively and a high level of technical skills in producing effective videos, PowerPoints, online and in-person surveys, Microsoft Forms, and virtual engagement opportunities

Knowledge and skills

Essential

• Understanding of the principles of partnership working with a wide range of stakeholders, including senior managers in the public sector, community, faith, and voluntary organisations
• Ability to work effectively with people with lived experience of mental ill health, their friends, families, and carers
• Ability to chair and facilitate meetings of service users, carers, and staff

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

Trust HQ, Maudsley Hospital
Denmark Hill
London
SE58AZ

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