Engagement and Insight Officer

AD WARRIOR; North Shields; On-site; GBP 80,000 - 100,000

Job description

Engagement and Insight Officer

Location: Boldon Colliery, Tyne and Wear, NE35 9PE

Salary: £25,500 per annum (pro rata part-time)

Hours: 24 hours (part time)

Do you like listening to people’s experiences and making their voices heard?

Are you passionate about improving health and social care services?

The organisation is looking for an enthusiastic and community-minded Engagement and Insight Officer to help ensure residents have a say in the health and social care services they rely on.

The Role

Provide a comprehensive, consultative and participative expert service that reflects the diversity of the local population in order to ensure health and social care issues and gaps in services may be communicated effectively, addressed and progressed. This is done through applying user involvement and engagement with local community and interested groups to enable residents and communities a stronger voice to challenge how health and social care services are provided locally.

Key Responsibilities

• Analyse data collected following engagement activities, provide feedback, and produce written reports with recommendations and case studies.
• Ensure efficient and professional data collection by collating and recording feedback and reporting information gathered.
• With the Engagement Officer, develop and report on an annual plan of engagement activities that reach communities across South Tyneside.
• Work with the Engagement Officer to plan and deliver face-to-face and digital engagement activities including workshops, focus groups, and surveys to gather service users’ experience and views.
• Ensure engagement activities are accessible to people with differing communication needs.
• Provide reports to the organisation’s Board to show how the engagement plan is delivering their strategic plan.
• Represent the organisation at relevant meetings and information-sharing events with partners.
• Work with the team to develop and deliver the organisation’s Operational Plan.

Skills and Qualifications

Qualified, or at least can demonstrate, advanced knowledge in some or most of the following:

• Typically, A’ Level, BTEC or diploma qualified, and/or with up to 1 year’s office-service experience.
• Typical minimum 5 GCSE A-C including Maths and English (or equivalent).
• Sound knowledge and experience of MS Word, Excel, PowerPoint, Outlook, Zoom and/or MS Teams, Smart Survey, and Survey Monkey.
• Typically has experience in delivery of an expert service with specific skills in understanding the principles and practices of providing a quality local health and social care involvement networking service, diversity, and equal opportunities.
• Typically has an active interest in, and an understanding of, the voluntary and community sector to ultimately deliver an exceptional service for HWST.
• High level of interpersonal skills to understand volunteers and the general public and motivate colleagues within the team.
• Ability to recognise conflict situations and address them to a satisfactory conclusion for clients, volunteers, and the team.
• Ability to plan over a 3-month time scale.
• Ability to negotiate and influence at senior level, both internal and external facing.
• Ability to write management reports to meet internal and external senior level approval.
• Aware of where to find relevant policy and process information and/or whom to ask.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply to be redirected to their website to complete your application.

Closing date: Monday 7th April 2025