Endoscopy Waiting List Officer - Royal Stoke - £24,071 - £25,674

University Hospitals of North Midlands NHS Trust

Stoke-on-Trent

GBP 40,000 - 60,000

Job description

Job overview

The role is a newly created hybrid position that incorporates a mixture of reception and booking officer roles, creating flexibility within the Endoscopy Department to support the booking and reception team.

The role involves welcoming patients, carers, relatives, visitors, and other health care staff to the Endoscopy Department in a polite, courteous, and professional manner, ensuring patient focus at all times and always greeting patients with a smile. The role also involves ensuring that the patient journey from receipt of referral letter to appointment in clinic and any subsequent follow-up appointment is patient-focused, efficient, and effective. Incorporating use of all the Trust's systems, including Choose and Book, iPortal, Careflow, Solus, and any other systems to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection.

Main duties of the job

To undertake clerical duties, including providing and receiving routine information requiring tact or persuasive skills, communicating tactfully with patients and staff about appointments or any other queries deemed necessary. The role also involves communication with patients and their relatives who are telephoning to update their personal details and to change and/or cancel appointments.