Endoscopy Clerk

NHS Trust; Walsall; On-site; GBP 24,000 - 26,000; Full time

Job description

Job Summary

Subject to job matching panel.

The post holder will provide efficient, effective, and comprehensive clerical and administrative support to the Endoscopy Department in accordance with the standard operating procedures and trust policies and procedures, to ensure patients requiring procedures within the department have their pathway managed efficiently and effectively.

Main duties of the job

Are you a pro-active, motivated individual who would enjoy working in a challenging and busy Endoscopy unit?

We are looking to appoint an Endoscopy Unit clerk to support the day-to-day running of the Endoscopy unit.

You should have proven patient care skills or worked in a patient/customer care focused environment. You will need to be able to work in a calm, logical, and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess effective communication skills, be able to work well under pressure, and be a key team player.

This career has lots of job satisfaction on a daily basis, as you'll be helping patients and their families with their requirements and providing administration support in their ongoing healthcare.

About Us

Walsall Healthcare NHS Trust provides integrated acute and community healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010, and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit, and a brand new, state-of-the-art Emergency Department is in the process of being completed.

We are recommended by colleagues as a place to work, which is supported by the trust's values to work as part of a team, being respectful, compassionate, and professional. We are committed to investing in our workforce.

RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM

Date posted

28 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

TEMP_500

Job locations

Walsall Healthcare NHS trust

Moat Road

Walsall

WS2 9PS

Job Description

Job responsibilities

1. To co-ordinate the day-to-day management and maintenance of the inpatient/day case waiting lists in accordance with the Patient Access Policy and Endoscopy Booking Policy.
2. To book day cases and procedures undertaken in endoscopy, within given guidelines ensuring the national and local targets are met.
3. To replace cancellations, as and when necessary, with like-for-like cases or within guidelines provided, whilst taking into account the national targets for waiting times.
4. To instruct patients with regard to the stopping of specific medication and inform patients of starving requirements depending on the scheduling of the procedure.
5. Dealing with all patient inquiries regarding cancellations, rescheduling, and holiday bookings.
6. To contact the patients and agree on a convenient date for their admission, in line with booked admissions.

Person Specification

Qualifications Essential

• Good standard level of education (GCSE or equivalent) in four subjects, one to be English.

EXPERIENCE Essential

• Dealing with patients/public face to face or working in a customer-focused environment.
• Knowledge of Patient Administration System and/or Endovault would be desirable.
• Working as part of a team in a busy environment.

SKILLS and KNOWLEDGE Essential

• Knowledge of confidentiality and data protection issues.
• Ability to work under pressure whilst remaining calm and approachable.
• Excellent communication skills when acting as the first point of contact for inquiries or complaints.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Healthcare NHS trust

Moat Road

Walsall

WS2 9PS

Employer's website

https://walsallhealthcare.nhs.uk