Endoscopy Administrator Dorset County Hospital NHS Foundation Trust

Antistatique; Dorchester; On-site; GBP 20,000 - 30,000

Job description

An exciting opportunity for an enthusiastic and competent individual to join the Endoscopy administration team.

They will be a good communicator with excellent interpersonal skills, good organisation, methodical, and able to remain calm when under pressure. The Endoscopy service is very busy therefore the post holder must have the ability to organise and prioritise their workload effectively, and work on their own initiative.

The post holder will be involved with a wide range of duties including:

1. Calling patients to arrange their procedures.
2. Dealing with telephone enquiries.
3. Providing efficient support for the Endoscopy team.

The full job description with detailed duties can be found attached.

At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff.

Our Mission is to work in partnership to provide high quality, compassionate services and to nurture an environment where people can be at their best.

We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.

To work as part of a team to provide an accurate and timely administrative service in Endoscopy, including:

1. Booking of procedures and cashing up in line with the standards outlined in the Departments Operational Policy.
2. Responsibility for arranging endoscopic investigations for patients added to the Trust Waiting List according to clinical need & the 18 week referral to treatment (RTT) target.
3. Responsibility for the effective and efficient management of Endoscopic procedure waiting lists.
4. Responsibility for arranging Pre-Assessment (POA) and Endoscopic Telephone Assessment Clinic (ETAC) appointments for patients added to the waiting list.
5. Covering reception/the booking team when the need arises in events to include sickness and annual leave cover.

The post holder will have to demonstrate a high level of analytical and judgement skills such as excellent communication, flexibility and problem-solving. Examples of this is when prioritising the order of booking lists or communicating with patients that their procedure has been cancelled at short notice and trying to find another appropriate slot.

Offering a friendly, polite and personal point of contact. Often the Endoscopy Administrator will be the first point of contact in the event of a query.

The telephone is answered at all times and the system in place is supported to enable all queries to be actioned and calls redirected as appropriate.

The post holder will have accurate sending and receiving of electronic data using hospital systems such as PAS, DPR and HICSS.

This advert closes on Sunday 6 Apr 2025.

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