Employment Support Officer

National Skills Agency; Barrow-in-Furness; On-site; GBP 25,000 - 40,000; Full time

Job description

As Skills & Development Adviser, you will join our supportive and hard-working team in Barrow. We work with both unemployed adults as well as with young people to provide careers information, advice and guidance and personal support to those at risk of becoming NEET (not in employment, education or training).

Key responsibilities of the role may include:

• Providing personalised 1:1 careers advice and guidance
• Collaborating with employers and training providers to support young people to make the transition from education into work and training and adults into employment.
• Proactively managing a caseload of participants
• Providing intensive support to participants, motivating and encouraging candidates to overcome any personal barriers to employment, education or training and building confidence
• Delivering dynamic personal development, employability and career management courses to groups
• Working with young people and adults to gain a better understanding of the world of work and the options available to them. This includes the planning and delivering of sessions.
• Supporting participants to identify and develop transferable skills
• Supporting customers with the use of appropriate online resources
• Maintaining an awareness and understanding of the local labour market and building and maintaining external relationships to help support participants into suitable employment, education or training
• Completing documentation to the required standard and within required timescales
• Following up with customers to ensure advice given has made a difference.
• Achieving contractual performance targets.

About You

The successful applicant will be able to demonstrate:

• An enthusiasm for working with, and supporting, young people and/or adults
• The ability to thrive in a busy and varied work environment
• Experience of working with adults or young people, on a 1:1 basis or in groups;
• Previous experience of delivering Careers Information, Advice and Guidance;
• The ability to manage a caseload of individuals;
• The ability to identify, establish and maintain effective working partnerships for the benefit of customers
• The ability to keep accurate and up to date records with a good attention to detail. This includes data entry on electronic systems
• Strong communication and interpersonal skills
• The ability to respond to demanding pressures and to meet deadlines
• An ability to work on own initiative and a proactive approach to problem solving

We are particularly keen to receive applications from candidates who have previous experience working with unemployed adults and/or young people. While not essential for delivery of all contracts, applications would be particularly welcome from practitioners qualified to level 4 or level 6 in careers information, advice and guidance.

Our Benefits

We are passionate about people and support our employees to do what they do best through a dynamic and supportive working environment with opportunities for continued professional development to work across multiple contracts.

We also offer a great benefits package, including 26 days annual leave, rising each year to a maximum of 33 days; Enhanced sick pay; Enhanced pension contributions; Life assurance cover; Access to counselling service; Access to medical health plan and the opportunity to work flexibly across home and office locations.