Employee Relations Manager (BANK)

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Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.

Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people's homes all across the borough.

We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action - our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.
Join us and be a part of the team that is making Croydon proud. #choosecroydon

Job overview

(BANK) Employee Relations Manager

Are you passionate about creating a positive and supportive workplace? We have an exciting opportunity for an Employee Relations Manager to lead our dedicated Employee Relations (ER) team at Croydon Health Services. If you have strong leadership skills and expert knowledge of employment law, we'd love to hear from you!

Who We're Looking For

We're looking for someone who is:
• A strong communicator with extensive experience in employee relations
• Confident handling highly complex cases and working with multiple stakeholders
• Passionate about coaching and developing managers to enhance their ER skills
• Organised and results-driven, with the ability to meet ER performance targets

Main duties of the job

What You'll Be Doing

As our Employee Relations Manager, you'll work closely with the Head of Employee Relations to ensure our ER team provides a proactive, efficient, and fair service for managers and staff. You'll play a key role in:
• Leading and supporting the ER team to resolve cases fairly, quickly, and in line with best practices
• Advising on and managing complex ER cases in a fast-paced, unionised environment
• Coaching and training managers so they feel confident handling ER matters
• Driving performance improvements and helping to meet key ER objectives

Working for our organisation

Why Join Croydon Health Services?

At Croydon Health Services NHS Trust, we're proud to serve a diverse community of over 360,000 people. Our dedicated team of 4,100 staff provides both hospital and community care, ensuring people get the support they need - whether in Croydon University Hospital, specialist clinics, or even their own homes.

We know that working in healthcare comes with challenges, but with the right team, we're making a real difference. We're committed to innovation, staff development, and empowering our people to shape the future of healthcare.

Detailed job description and main responsibilities

***Please see the attached supporting document which contains more information about the role in the job description and person specification***

Person specification

Qualifications

Essential criteria

• Educated to Degree Level
• CIPD qualified and registered

Desirable criteria

• PG Certificate in Employment Law

Experience

Essential criteria

• Extensive experience of providing expert advice on Employee Relations in large complex unionised organisations
• Experience in the development and delivery of employee relations training.
• Experience of managing teams
• Experience of managing highly complex investigations
• Experience of policy development and implementation
• Proven ability to improve service delivery through innovative solutions and process optimisation

Desirable criteria

• NHS experience

Knowledge and Skills

Essential criteria

• Knowledge of ER best practice.
• Ability to gain the confidence of and influence people at all levels and in situations where hostility or resistance may be encountered.
• Good IT skills including word/excel/PowerPoint.
• Thorough knowledge of employment law and its application in Employee Relations
• Excellent written and communication skills - able to communicate with a wide range of people on complex issues
• Familiar with HR systems and producing reports

Desirable criteria

• Skilled ESR user
• Trained job matcher