Employee Relations Manager

Croydon Health Services NHS Foundation Trust; Croydon; On-site; GBP 40,000 - 70,000; Full time

Job description

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Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.

Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people's homes all across the borough.

We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action - our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.
Join us and be a part of the team that is making Croydon proud. #choosecroydon

Job overview

Employee Relations Manager

*PREVIOUS APPLICANTS NEED NOT APPLY*

Are you an Employee Relations expert ready to drive positive change in a dynamic NHS environment?

At Croydon Health Services NHS Trust, we're committed to fostering a workplace where fairness, collaboration, and employee wellbeing are at the heart of everything we do. We are looking for an exceptional Employee Relations (ER) Manager to lead our dedicated team and shape the future of ER across the Trust.

Why Join Us?

1. Meaningful Impact: Shape workplace culture, resolve complex ER challenges, and make a real difference for our staff and patients.
2. Leadership Opportunity: Lead and develop a dedicated ER team while working closely with senior leaders and trade unions.
3. Professional Growth: Be part of an organisation that values continuous learning, with opportunities to influence policy and best practice.
4. Supportive Environment: Work alongside a collaborative HR team in a Trust that prioritises staff wellbeing and inclusivity.

Interviews to be held : Week beginning 21st April 2025

Main duties of the job

What You'll Do

As our Employee Relations Manager, you'll be a trusted advisor, ensuring fair and effective ER practices across the Trust.

Your key responsibilities will include:

1. Leading, supporting, and developing the ER team to ensure timely, fair, and consistent case management in line with best practice and employment legislation.
2. Providing expert advice on complex and sensitive ER cases, supporting early resolution and maintaining constructive relationships with trade union partners.
3. Coaching and empowering managers to manage people matters confidently and in line with Trust values and policies.
4. Supporting the delivery of key workforce objectives, including reducing case timelines and improving ER performance metrics.
5. Contributing to the development of policies, procedures, and training materials that promote good people management practices.

Who We're Looking For :

We're seeking someone who brings:

1. Substantial experience in employee relations, including managing high-risk and complex cases.
2. A confident, solutions-focused approach to working with senior leaders, managers, HR colleagues, and trade unions.
3. Excellent communication and influencing skills, with the ability to build trust and credibility quickly.
4. A passion for coaching and developing others, with a commitment to continuous improvement.
5. Strong organisational skills, with the ability to manage competing priorities and meet deadlines.

This isn't just another ER role-it's a chance to lead, innovate, and make a lasting impact in an NHS Trust that values its people. If you're ready to take on this challenge and help us build a supportive and inclusive workplace, we'd love to hear from you!

Working for our organisation

Why Join Croydon Health Services?

At Croydon Health Services NHS Trust, we're proud to serve a diverse community of over 360,000 people. Our dedicated team of 4,100 staff provides both hospital and community care, ensuring people get the support they need-whether in Croydon University Hospital, specialist clinics, or even their own homes.

We know that working in healthcare comes with challenges, but with the right team, we're making a real difference. We're committed to innovation, staff development, and empowering our people to shape the future of healthcare.

Detailed job description and main responsibilities

***Please see the attached supporting document which contains more information about the role in the job description and person specification***

Person specification

Qualifications

Essential criteria

• Educated to Degree Level
• CIPD qualified and registered

Desirable criteria

• PG Certificate in Employment Law

Experience

Essential criteria

• Extensive experience of providing expert advice on Employee Relations in large complex unionised organisations
• Experience in the development and delivery of employee relations training.
• Experience of managing teams
• Experience of managing highly complex investigations
• Experience of policy development and implementation
• Proven ability to improve service delivery through innovative solutions and process optimisation

Desirable criteria

• NHS experience

Knowledge and Skills

Essential criteria

• Knowledge of ER best practice.
• Ability to gain the confidence of and influence people at all levels and in situations where hostility or resistance may be encountered.
• Good IT skills including word/excel/PowerPoint.
• Thorough knowledge of employment law and its application in Employee Relations
• Excellent written and communication skills- able to communicate with a wide range of people on complex issues
• Familiar with HR systems and producing reports

Desirable criteria

• Skilled ESR user
• Trained job matcher

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications.

If you decide to apply for this post, but do not hear back from us within four weeks of the closing date, please assume that you have not been shortlisted on this occasion.

Disability Advice Line: SWL Recruitment Hub is committed to promoting equity and equal opportunities for individuals with disabilities. We believe that greater diversity and inclusion will lead to an even more positive impact on the people we serve. For support with job opportunities and reasonable adjustments contact our Confidential Disability Advice Line at:

Telephone: [phone]

Text: 07501066267

Email: [e-mail].

Our confidential answering service is available after 5pm.

Employer certification / accreditation badges

Documents to download

• Job Description (PDF, 464.6KB)
• CHS DBS Policy Statement (PDF, 53.0KB)
• Map of Croydon University Hospital (PDF, 95.6KB)
• CHS Accommodation (PDF, 1.4MB)
• Croydon Trust Values (PDF, 324.9KB)