Employee Relations Case Manager

All the details

At M&S, we know that our people are the heart of our success - their talent, passion, and dedication make us who we are. That's why our incredible Colleague Services Team is committed to partnering with the business to ensure we play a vital role in driving a high-performing people culture.

As M&S continues to evolve and innovate, we need sharp, forward-thinking individuals to coach, guide, and empower our line managers. You'll be at the forefront, helping them make informed people decisions that align with our unique culture and values. Acting with pace and impact is key - you'll thrive by rolling up your sleeves, working shoulder-to-shoulder with managers to truly understand how things operate on the ground.

Your natural curiosity will be your superpower - anticipating challenges, predicting outcomes, and delivering smart solutions that benefit both our colleagues and the business. As part of our Line Manager Advisory Service, you'll be a trusted advisor to line managers and Business Involvement Group (BIG) Representatives, supporting them with commercial insights to make confident, effective people decisions.

Owning a specific area of the business, you'll collaborate closely with People Partners to foster a culture of high performance - driving positive change and making a real impact where it matters most. If you're ready to be part of a team that shapes the future of M&S, we'd love to hear from you!

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever-evolving business built on doing the right thing and bringing exceptional quality, value, and service to every customer, whenever, wherever, and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special:

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What You'll Do

Your key accountabilities will include:

• Deliver high quality, consistent and accurate advice on all aspects of people policy in line with the service SLA.
• Maintain personal expert knowledge of M&S employment policy and practice.
• Coach and develop the line manager to deliver effective people management and drive line management capability.
• Coach BIG reps to support their role as Employee Representatives and as an accompanying person.
• Provide end to end case management support for the full scope of cases and policy areas, including complex and high risk cases. Work collaboratively with your business partners in relation to cases you are managing, developing strong trusting relationships with business partners to enable this.

Who you are

Your skills and experience will include:

• Excellent verbal and written communication.
• Detailed knowledge and experience of application of Employment legislation, current government strategy, frameworks, tribunal preparation and a proven relationships and conciliation experience with ACAS.
• Up to date awareness of external case, trends and employee relations best practice.
• Strong employee relations management skills and complex case management experience.
• Ability to judge and manage risk and foresee potential issues and consequences.

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.