Employee Experience and Relations Manager, EXR UK & IE

Employee Experience and Relations Manager, EXR UK & IE

Job ID: 2824678 | Amazon UK Services Ltd.

The UK Employee Experience and Relations (EXR) team at Amazon is seeking an Employee Relations Manager to support Operations in UK and Ireland. This position requires an individual who has significant employee relations / labour relations experience, deep subject matter knowledge, and strong emotional intelligence. As an Employee Relations Manager, you'll play a vital role in fostering positive employee relations and labour relations across the region. You'll collaborate with stakeholders, analyze data, and develop strategies to enhance employee engagement and foster positive relations with third party partners. Your technical skills, combined with strong communication and interpersonal skills enables you to work successfully on a broad spectrum of issues and initiatives across Amazon’s wide geographic and cultural scope. The central objective of Amazon’s Employee Experience and Relations team is to ensure our organization’s treatment of people is fair, respectful, and consistent with our core business values. To support our mission to become Earth’s best employer, your responsibilities fall into proactive and reactive categories. You will work proactively to enhance the employee experience by identifying and addressing employee concerns early, de-escalating and resolving workplace issues before they reach a level of criticality requiring reactive efforts. You also will work as a project manager on proactive initiatives that improve employee relations and engagement. On a reactive basis, you will work on time-critical and sensitive employee relations and labour relations issues. You will also lead crisis-oriented responses, including de-escalating and resolving workplace issues and managing escalations from senior business leadership, HR, and/or legal stakeholders.

You will also work proactively to:

1. Partner with business leaders and HR teams to create and sustain positive LR/ER programs and best practices.
2. Work directly with Amazon employees at all levels to identify, address and resolve concerns through mechanisms like listening sessions, focus groups, conflict resolution, and one-on-one coaching.
3. Design and deliver positive employee relations trainings and communications.
4. Conduct, analyze, and action plan from multiple levels of employee feedback and other data to drive and sustain positive employee relations.
5. Analyze, diagnose, design, and revise people programs, policies, and practices to sustain positive employee relations.

The position can be based in a UK office location and is a full-time position that could require significant travel up to 50% of the time over the course of the year.

BASIC QUALIFICATIONS

1. Experience in employee relations, labor relations, labor/employment law.
2. Successful record of creating, improving and executing programs at scale.
3. Excellent judgment and decision-making skills.
4. Proven track record in crisis management and cross-functional collaboration.
5. Strong communication, influencing and networking skills.
6. Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience.
7. Demonstrated experience producing executive level written materials and presenting before executive audiences.
8. Skilled in MS Excel, Word, SharePoint & PowerPoint; curious about new learning technologies.
9. Willingness to travel up to 50% of the time.

PREFERRED QUALIFICATIONS

1. Master's degree in Employment Law, Industrial Relations, or related field.
2. Experience in an employee and labor relations strategic role with a focus on pan-EU coverage.
3. Demonstrated ability to efficiently lead and manage complex labour relations initiatives in a multinational environment.
4. Experience supporting large hourly workforces highly desired.
5. Sound knowledge of EU labor laws and regulations, including UK labor relations practices.
6. Strong analytical, problem-solving, and strategic thinking skills.
7. Ability to manage complexity and ambiguity in a fast-paced environment.
8. High flexibility combined with excellent social and organizational skills.
9. Resourcefulness and optimization in handling complex and ambiguous situations.
10. Strong team player with fast comprehension and high judgment abilities.
11. Proficient in MS Office applications and HR information systems.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.