Employee Benefits Analyst Team Leader

Job Title: Employee Benefits Analyst Team Leader

Location: London

Full/Part Time: Full Time

Insurance Industry Sectors: Employee Benefits, Brokerage, Broker

PURPOSE OF ROLE:

Lawes consulting group are working closely with a key client who are looking for an Employee Benefits analyst team leader to manage a team of three analysts. This role operates within a vibrant and rapidly evolving atmosphere. The ideal candidate will oversee a compact team of analysts leading a team to support client relationship development, aid in benefit reviews, handle administration tasks, and address client/member queries.

KEY RESPONSIBILITIES:

• Manage workloads among the analyst team, ensuring fairness and manageability by redistributing tasks as needed.
• Promote the exchange of ideas within the analyst function to encourage best practices and uphold quality standards.
• Assist in implementing process and system changes and monitor their effectiveness. Offer guidance to analysts in handling errors, problems, complaints, and disputes.
• Ensure accessibility and currency of process maps and administration guides.
• Support consultants in tracking project progress, maintaining client files, and updating activity trackers.
• Manage benefit specifications, scheme accounting, census data audits, and ad-hoc consulting projects.
• Ensure full compliance with compliance requirements and internal controls.
• Effectively and professionally communicate, both verbally and in writing, to ensure consistent adherence to processes across the team.
• Oversee the delivery of claims and underwriting activities.
• Build and maintain ongoing relationships with clients, insurers, and internal colleagues.
• Handle telephone inquiries from clients and manage client mailboxes.

EXPERIENCE:

• Minimum of 4 years of experience in the insurance or intermediary sector, preferably specializing in private healthcare and group risk.
• Health and Benefits experience (from a brokerage or insurer).
• Exceptional attention to detail.
• Ability to think intuitively, assertively, and creatively.
• Capable of thriving in a fast-paced environment and consistently meeting deadlines.