Employee Benefits Administrator

Job title: Employee Benefits Administrator

We’re assisting a well-established insurance firm in recruiting an Employee Benefits Administrator to join their team and support employees with their benefits packages. The ideal candidate will have excellent customer service skills, strong attention to detail, and a sound understanding of benefits administration.

RESPONSIBILITIES

1. Handle employee enquiries and provide information regarding benefits packages and options
2. Process new participant additions, changes, and terminations in all benefit plans
3. Maintain accurate and up-to-date employee benefits records
4. Collaborate with insurance providers and other benefit vendors to resolve issues and provide effective employee support
5. Assist in coordinating benefits selection activities and communicate changes to employees
6. Conduct benefits orientations for new employees and ensure understanding of benefits enrolment process

QUALIFICATIONS

1. GCSE Standard or equivalent

EXPERIENCE AND SKILLS

1. Proven experience in benefits administration and customer service
2. Strong organisational skills and attention to detail
3. Excellent communication and interpersonal skills
4. Proficient in using benefit administration software
5. Knowledge of benefits regulations and compliance
6. Ability to handle sensitive and confidential information with discretion and professionalism

DAY-TO-DAY

1. Respond to employee enquiries and provide assistance with benefits-related issues
2. Process benefit enrolments, changes, and terminations accurately and in a timely manner
3. Coordinate with benefit vendors and insurance providers to resolve employee concerns
4. Conduct benefits orientations for new employees and assist in benefits open enrolment activities
5. Maintain accurate and up-to-date employee benefits records and documentation