Emergency Medical Advisor (999 Call Handler) - Crawley

The role of an Emergency 999 Call Handler (Emergency Medical Advisor) is crucial. When you dial 999, your call goes through to a call handler based in one of our 2 Emergency Operation Call Centres. These staff are trained to use the NHS Pathways system to provide assistance in a variety of situations, from minor illness to life-threatening emergencies. The assistance you will provide will range from offering lifesaving advice while an ambulance is en route, to directing callers to other more suitable services.

This role can be demanding, challenging, and ultimately very rewarding; however, it's not for everyone. Applicants will need to have a range of skills to deal with often stressful and emotional situations, while also demonstrating compassion and empathy to all callers, no matter the situation. Successful applicants demonstrate high levels of personal commitment to facilitate the delivery of a patient-focused service. We need individuals who have the drive and passion to make a difference in people's lives, but also the personal resilience to work in a high-pressure environment.

You will need to be able to work well within a team and independently, have fast and accurate typing skills, and a good standard of education or equivalent experience. This role is suited to people who remain calm under pressure, are good at problem-solving, and have excellent interpersonal skills, with an empathetic nature.

Further Information: The interview process will consist of 6 Multi Mini Interviews (MMIs), a call listening element, and a tour of the Emergency Operations Centre. All successful applicants will be required to undertake an Enhanced DBS check for adults and children.