Emergency Department Receptionist (Band 2) - EAA Administrator - Manchester University NHS Foun[...]

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Main area: EAA Administrator Grade Band 2

Contract: 12 months (Fixed Term)

Hours: Full time - 37.5 hours per week (to cover 24/7 shift on a rota basis)

Job ref: 349-MRI-7023643C*

Site: Manchester Royal Infirmary

Town: Manchester

Salary: £23,615 per annum (pro rata) with enhancements for 'unsocial hours'

Salary period: Yearly

Closing: 05/03/2025 23:59

Job overview

Do you have excellent communication and interpersonal skills, lots of initiative, drive and enthusiasm and a real desire to be part of a consistently developing service? Are you hard working, friendly and committed to delivering a high standard of customer care? Then read on!

We’re one of the country’s leading Major Trauma Centers and are always at the forefront of new and exciting opportunities within the NHS. We’re also one of the busiest departments in the North West, seeing over 100,000 new patients per year. Supported by an exceptional clinical team of colleagues who work at the forefront of development and innovation, we’re consistently looking at ways of improving current working practices. As an ever-changing and adapting department, we embrace change and new developments.

Main duties of the job

We’re looking for an Administrator who embraces change and innovation and wants to join a diverse team in a busy but rewarding department. Operating within the clearly defined limits of our policies, procedures, protocols, and guidelines, you’ll aid the smooth running of the CSU and reflect high-quality customer care in all your daily activities. This is a 24/7 facility, meaning you will need to work flexibly on a rota system that can change at short notice due to absence or the needs of the department.

All training required to undertake the post will be provided, along with support for your personal and professional development. You’ll also have the opportunity to access relevant training, such as ECDL and NVQ Level 2 in healthcare administration/supervisory skills.

The department is open 24 hours a day, 7 days a week, 365 days a year, and you will need to be flexible in your working hours, which may include early shifts (approx. 7am to 3pm), late shifts (approx. 2pm to 10pm), and overnight shifts (approx. 9pm to 7.30am).

Working for our organisation

MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn, creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate, providing a scale of opportunity that is extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our Electronic Patient Record system.

We’re proud to be a major academic Research Centre & Education provider, providing a robust infrastructure to encourage and facilitate high-quality research programmes. We’re also excited to be embarking on our Green Plan, which outlines how MFT continues to make healthcare more sustainable.

At MFT, we foster a culture of inclusion and belonging, providing equal opportunities for career development that are fair, open, and transparent, while protecting your health and wellbeing.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, please refer to the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. Additionally, read the ‘Candidate Essentials Guide’ that accompanies the Job Description and Person Specification for critical information you’ll need before submitting an application.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity, and eliminating any form of unlawful discrimination across our workforce. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation are encouraged to apply for this post. If you have any special requirements to assist with your application, please email our team at resourcing@mft.nhs.uk.

We’re looking forward to hearing from you!

Person specification

Qualifications

• Good basic numeracy and literacy skills

Experience

• Experience of recent clerical duties
• Experience of reception duties / customer relations
• Experience of working in a team environment
• Experience of Information Systems including Hive, Symphony
• Previous care environment experience

Skills

• Organisational / Prioritisation skills
• Willingness to undertake training as required
• Must be able to multi-task
• Methodical and conscientious with the highest level of integrity
• Ability to work within a busy environment
• Evidence of liaising with more than one discipline
• Knowledge of hospital environment / routines
• Knowledge of requirements of patients from an administrative perspective
• Knowledge/understanding of data protection including the Caldicott Guidelines

Attributes

• Must be able to work in a calm, courteous and efficient manner at all times

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020, necessitating a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.

Name: David Chow

Job title: Administration Team Leader

Email address: david.chow@mft.nhs.uk

Telephone number: 0161 2765073

Additional information:

Tosin Sharkey - Tosin.sharkey@mft.nhs.uk