Emergency Department Receptionist

Are you able to focus on tasks in busy environments? Are you ready for a demanding yet rewarding role within the NHS?

The Royal Cornwall Hospital's busy Emergency Department has a vacancy for a Receptionist to provide an exceptional patient experience by ensuring a welcoming, helpful and supportive reception service. The role is integral to the patient journey and the ideal candidate will demonstrate care and compassion while maintaining a sense of calm while working under pressure. This role differs to a 'traditional' role in that, firstly, the successful applicant will be required to work what some might consider to be abnormal hours (this is offset by the opportunity to accrue enhanced payments) and, secondly, the successful applicant will be required to develop a certain resilience in response to certain stresses of the role.

The ability to observe patient confidentiality and maintain a professional manner are essential and the post holder will be required to work with minimal supervision. Successful candidates will also have the ability to exercise sound judgement and decision making skills whilst working as part of a team or under own initiative.

Duties will include booking in patients presenting to ED by utilising hospital systems such as Maxims, PAS, CITO eNotes & Oceano in order to contribute to the effective delivery of patient care.

Main duties of the job

1. To provide an efficient reception service to a variety of patients (who potentially could be vulnerable/challenging due to the nature of their presentation) and all visitors arriving at the Emergency Department, Royal Cornwall Hospital.
2. Be a role model demonstrating good communication and ensuring robust and open contact with all emergency department (ED) service users.
3. To register patients accurately, using the appropriate RCHT systems.
4. To act as an intermediary between patients, relatives, nursing and medical staff in ED.
5. Provision of a comprehensive and effective administrative service to support the smooth and efficient running of the ED team which is part of the high quality service delivered by the Emergency Directorate.

Previous experience of working in a customer focused environment is essential. Previous experience of working within a healthcare environment / clinical setting, and previous experience of using healthcare IT systems would also be desirable. Ability to organise and prioritise own workload to meet all relevant deadlines is essential.

About us

Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael's Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.

The Trust employs 5,000+ staff, has a budget of £380 million and 750 beds. We work with health and social care organisations -including NHS Kernow and NHS England- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods.

The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally.

We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.

Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career.

Job responsibilities

PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.

Person Specification

Qualifications

• GCSE in English and Maths grade 9 to 4 (A* to C) or equivalent.
• Any other clinical or administrative courses / qualifications

Experience

• Previous experience of working in a customer focused environment
• Previous customer service skills / dealing with members of the public.
• Previous experience within a healthcare environment / clinical setting
• Previous experience of using healthcare IT systems.

Skills

• Any evidence of strict attention to detail or good problem-solving skills.
• Previous use of PAS (or similar acute hospital administration system).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.