Emergency Department Coordinator/Receptionist

NHS; Royal Tunbridge Wells, Maidstone; On-site; GBP 24,000 - 26,000; Full time

Job description

Join Our Team as an Emergency Department Coordinator/Receptionist

Are you looking for a rewarding role in a fast-paced and vital healthcare setting? We are expanding our Emergency Department (ED) team and are seeking Coordinators/Receptionists to join us at both our Maidstone and Tunbridge Wells sites.

The post holder will be one of the first interactions the patient has when entering ED. You will be responsible for booking patients into the department via our IT systems, with accuracy and efficiency, liaising effectively with clinical staff, and undertaking other administrative duties to support the vital functions of the ED service. A key part of the role involves precise data entry in our appointment-based systems, ensuring smooth and efficient operations.

Main duties of the job

What We're Looking For:

• A detail-oriented individual with strong data entry skills.
• A logical thinker who can use their initiative to make decisions in a fast-paced environment.
• Computer literacy and proficiency in navigating systems and software.
• Excellent communication and organisational abilities.

Working Hours:

• This role involves working shifts, including days and nights, which can range from 6 to 12 hours per block.
• Cross-site working will be required.

Why Join Us?

• Be part of a supportive and dedicated team in a critical healthcare environment.
• Develop your skills while contributing to a vital public service.

Please note:

• This vacancy may close earlier than the advertised deadline. Submit your application as soon as possible to avoid missing out on this exciting opportunity.
• Please note that we are currently unable to offer a certificate of sponsorship for this role as it does not meet the UK Visas and Immigration criteria.

About us

Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 NHS Staff Survey.

We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff, we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.

Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.

Looking for flexible working? We are a flexible working-friendly organisation. Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

Joining us includes a comprehensive benefits package:

• At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
• Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits.
• Blue Light card eligibility
• And more, additional benefits can be found in the benefits documents below.

Job responsibilities

We have provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.

Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Standard Level.

All successful applicants will be required to complete our corporate trust induction once a start date has been agreed.

Person Specification

Qualifications

• GCSEs, or have equivalent relevant experience to ongoing education and training.
• Basic IT qualification or ability to demonstrate knowledge.

Skills

• IT literate.
• Good communication skills: verbal, written, electronic, and telephone.
• Ability to manage own workload.
• Ability to liaise effectively.

Experience/Knowledge

• Experienced in using the Allscripts PAS.
• Knowledge of the tracking and locating of patient notes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Maidstone and Tunbridge Wells NHS Trust

Address

Maidstone and Tunbridge Wells Hospital (Cross Site)

£24,625 to £25,674 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

359-7067841-T2

Job locations

Maidstone and Tunbridge Wells Hospital (Cross Site)