Emergency Call Handler - Part Time

Role Overview
The right candidate needs to be able to multitask and work well under pressure. It's a very busy role, where no two days are the same (IT skills and Customer Service experience will be essential).

We are looking for someone to join us for Part Time hours - 20 hours per week.

This Emergency Call Handler role would suit candidates with excellent telephone and customer service skills, an understanding of telephone triage, and previous experience as a Call Handler.

Please note, all successful candidates will be subject to pre-employment checks including an Enhanced DBS check, two satisfactory references, and Police vetting NVVP Level 2 checks.

About the Role
Are you looking for a new and exciting alternative career path within the forensic care sector? How would you like to work for an innovative and market-leading organisation?

This is the perfect opportunity for a compassionate person with a desire to help others at the greatest time of need.

Mountain Healthcare provide holistic support and offer forensic services across the country. We are looking for Emergency Call Handlers to work in our 24/7 contact centre, based in Braintree.

The role is predominantly providing support for people affected by sexual assault and rape, whilst working with professionals such as Police and Social Services to arrange forensic examinations at one of our Sexual Assault Referral Centres.

Benefits
Company benefit
Enhanced sickness pay scheme
Enhanced Maternity Pay after 1 year's service
Well-being programme
Advanced rota planning for better work-life balance
6 weeks annual leave
Pension Scheme
Bonus Scheme
Life Assurance
Employee Assistant Programme
Long Service/Team of the Month Awards
A range of accredited and CPD training courses and masterclasses
Funding for higher education courses after one years' service

Essential Skills
To succeed in this Emergency Call Handler role, you will need:

1. Excellent telephone manner
2. Effective social skills gained from experience dealing with the public
3. Customer service skills
4. An understanding of the call handling and telephone triage roles
5. Effective communicator (both verbal and written)
6. Effective engagement skills
7. Effective listening skills
8. Results-oriented with good communication and interpersonal skills
9. IT literate
10. Ability to deal with confidential/sensitive and distressing information
11. Able to work under pressure
12. Knowledge of health and safety issues
13. Ability to prioritise workload and meet performance targets
14. Active team player
15. Demonstrates sensitivity to the needs of individuals and groups
16. Able to prioritise tasks, and to manage conflicting demands on time and resources, to deliver objectives
17. Ability to develop effective working relationships and demonstrate professional credibility with colleagues at all levels
18. Self-motivated - able to work on own initiative and work effectively as part of a team
19. Able to manage stressful situations and make sound decisions
20. Mature and professional approach to work
21. Able to demonstrate flexibility in terms of location and working hours
22. Minimum of 3 GCSEs at grade C or above or equivalent
23. Evidence of undertaking additional skills training, willingness to develop further
24. Knowledge and understanding of equality and diversity issues