Emergency Call Handler

Emergency Call Handler
Location: Ashburton
Earn £26,000 increasing to £27,300
Plus, generous allowances for weekend/unsociable hours
Transform Lives with Every Call
Extensive Holidays: 34 days off, including bank holidays and your birthday.
Comprehensive Insurance: Share plans, life insurance, and medical insurance lite.
Wellness & Perks: Wellness programs, long service awards, discount scheme, on-site parking, and Cycle to Work Scheme.
Career Growth: Learning and development opportunities with hybrid working options after 6 months.

About the Emergency Call Handler Role

Due to new business growth, our client is looking for individuals to join their dedicated team, handling emergency and non-emergency alarm calls in a 24/7/365 monitoring centre. You'll provide essential, life-saving support to a diverse and vulnerable customer base. Your response will profoundly impact customers, even if not every call is an emergency.

Key Responsibilities for Emergency Call Handler

1. Assess and manage emergency situations, contacting relevant services.
2. Record call details accurately in systems.
3. Guide customers through alarm installation and troubleshooting.
4. Monitor and respond to automatic alarm signals.

Skills and Experience

1. Calm, caring, and professional with strong multitasking abilities.
2. Comfortable in high contact volume environments.
3. Experience in customer service, care, or call centres.
4. Proficient with Microsoft Packages and adaptable to new technology.

Make a Real Difference
Apply today to become an Emergency Call Handler and be a vital part of a team that saves lives and supports vulnerable individuals every day.
Interview: ASAP
Start date: Monday 3rd February 2025
Initial screening to be completed by Baker Snell