Embassy Summer - 2025 UK - Centre Manager

Embassy Summer; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job description

Join our winning team of global superstars in summer 2025

Embassy Summer, under its parent company EC English, offers award winning summer vacation programmes for young people across multiple locations in the UK, USA, Canada, Malta, UAE & South Africa. Students learn English whilst immersing themselves in the local culture and surroundings. Our programmes are a combination of language classes, exciting excursions and fun-filled sporting, creative and social activities.

From its humble beginnings in Hastings over four decades ago, Embassy Summer has today evolved into a globally recognised and trusted brand. Our vision is to help our students succeed in a global community. We love bringing our young learners from around the world together through a common language and building global connections.

Position Summary:

The Centre Manager inspires, motivates, and leads an entire school of staff, leaders, and students.

Key Responsibilities:

1. Promoting and safeguarding the welfare of students for who you are responsible and with whom you come into contact.
2. Manage, lead, and inspire a team of colleagues dedicated to students’ development and welfare.
3. Maximise student and group leader satisfaction by ensuring their experience meets or exceeds expectations.
4. Ensure the centre operates to the highest standards of relevant Health & Safety, safeguarding.
5. Ensure the programme runs within the pre-determined budgets in consultation with the supporting Programme Manager or Head Office teams.
6. Overseeing the submission of all centre administration.
7. Provide regular centre updates to the supporting Programme Manager.

Specific duties include:

1. Training, and inspiring the centre teams.
2. Conducting assemblies and inductions for students and Group leaders.
3. Conducting staff and Group leader meetings.
4. Overseeing staff performance and behaviour and ensuring that staff demonstrate and adhere to safe and healthy working practices at all times.
5. Liaising with the Recruitment Team to ensure staffing is at maximum capacity and staffing issues are addressed in a timely manner.
6. Creating staff rotas and ensuring employee contracted hours are adhered to and additional hours recorded weekly.
7. Ensuring accuracy of all staff working hours for payroll purposes.
8. Reviewing completed Meal provision forms and Occupancy record forms prior to weekly submission to the host centre.
9. Supporting the Activity Management team.
10. Supporting the Academic Management team.
11. Supporting the Welfare and Accommodation team.
12. Ensuring all management teams receive completed feedback in a timely manner.
13. Overseeing Student arrivals and departures procedures are in place and adhered to.
14. Managing a positive working relationship with all stakeholders.

Organisational Compliance:

The job holder will be expected to operate in accordance with the company’s Code of Conduct, and any local policies and operating procedures relating to academic, welfare and safeguarding matters.

Employees are required to cooperate fully with all arrangements in place related to Health and Safety which include implementation and compliance with control measures resultant from risk assessments and engagement with, and completion of, any relevant Health and Safety training.

Education desired:

1. Educated to Degree level or equivalent/or working towards

Additional qualifications desired:

1. Safeguarding Level 1 and 2

Experience required:

1. Management experience

Experience preferred:

1. Experience working with juniors
2. Experience in a role involving organisation / logistics / travel

Personal attributes:

1. Ability to lead and inspire a team
2. Practical knowledge of Microsoft Office packages
3. Ability to understand and manipulate data accurately
4. Excellent communication and interpersonal skills
5. Excellent organisational and planning skills
6. Ability to deal and resolve complex problems efficiently
7. Ability to work under pressure, prioritise tasks and meet deadlines
8. Demonstrates the ability to form and maintain appropriate relationships and personal boundaries with children and young people
9. Demonstrates emotional resilience in working with challenging behaviours
10. Demonstrates a positive attitude to the use of authority and maintaining discipline
11. Demonstrates an exceptional level of attention to detail

Working Week:

1. 6 days out of 7 (1 day off per week)
2. All management roles are residential

Remuneration:

Weekly pay up to: £1,100
(inclusive of holiday pay)
FULL BOARD RESIDENTIAL ACCOMMODATION INCLUDED FREE OF CHARGE

Disclosure and Barring Service:
If you do not have a valid Enhanced DBS and are not subscribed to the DBS update service, we will need to apply for a new Enhanced DBS for you.

Equality and Diversity:Equality and diversity are at the heart of everything we do. Our learning opportunities are open to everyone, regardless of their background and circumstances, and we apply the same standards to the staff we employ.