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Electronic Gaming Host

The Rank Group

Greater Manchester

On-site

GBP 10,000 - 40,000

Full time

30+ days ago

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Join a dynamic and forward-thinking company as an Electronic Gaming Host, where your passion for customer service will shine. This role is all about creating memorable experiences for guests in an engaging environment. You'll have the opportunity to connect with regulars, tailor their gaming experiences, and work alongside a dedicated team to deliver exceptional service. If you thrive in a fast-paced hospitality setting and are eager to make a positive impact, this is the perfect opportunity for you to grow and excel in your career.

Experience in hospitality roles with a focus on customer satisfaction.
Strong communication skills and a positive attitude towards guests.

Greet and care for electronic gaming customers, ensuring a welcoming atmosphere.
Tailor experiences to regular customers' preferences and needs.

Positive attitude

Customer experience

Communication skills

Collaboration

Adaptability to change

Company Description

Grosvenor is on an exciting journey of growth. It’s a great time to join us. More than ever, we’re investing in our venues and our people to ensure we have the best gaming offering and the best people in the right places.

We aim to excite and entertain all our customers, giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones.

Why just work... when you can work, win & grow with us?

Job Description

Grosvenor Casino, Didsbury

As an Electronic Gaming Host, you will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience.

You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests' expectations.

You will:

Get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needs.
Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions.
Work with your colleagues to provide efficient and dynamic service across leisure, food, and beverage.
Ensure you keep your customers informed of the latest developments in electronic gaming and in our online offer, with the intention of them becoming members of Grosvenor online.
Ensure you proactively comply with all regulations, particularly for alcohol licensing conditions, food safety, and always promote and champion safer gambling.

Qualifications