Electrical Technical Support Engineer HNC/HND

Electrical or Mechanical Technical Support Engineer

Remit
Our client is a large electrical manufacturer based on the outskirts of Glasgow, looking for the services of an Electrical Technical Engineer, HND/HNC qualified (would consider mechanical background with a basic electrical knowledge). You would be responsible for working within the Sales Team (internal & external) to provide technical expertise, develop solutions and support the sales process. The role involves pre-sales support working with customers to understand their needs and helping deliver technical solutions that meet those requirements. Handle post-sales support, addressing technical problems and ensuring customer satisfaction. Co-ordinate the day-to-day workload and performance within the Sales Operations Department, ensuring high standards of customer satisfaction are achieved and maintained.

Principal Tasks

1. Collaborate with the sales team to identify customer needs and develop technical solutions.
2. Provide pre-sales support by answering technical questions.
3. Participate in customer meetings to ensure the technical solutions offered meet their needs.
4. Take part in technical and product demonstrations from time to time.
5. Analyze the technical application of company products and competing equipment to meet customer needs.
6. Provide post-sales support, troubleshoot technical issues, ensure customer satisfaction.
7. Work closely across company departments to ensure customer requirements are accurately understood and delivered.

Principal Skills Experience and Qualifications

1. Minimum HNC level in an engineering discipline, preferably electrical, but consider mechanical.
2. 1+ years of experience in a technical sales role, preferably in the switchgear industry but not essential.
3. Strong technical skills and ability to understand complex technical concepts.
4. Excellent communication skills, both verbal and written, and an ability to present technical information concisely.
5. Strong interpersonal skills and ability to collaborate with cross-functional teams.
6. Ability to work in a fast-paced environment and manage multiple projects simultaneously.
7. The following skills are desired; however, full training will be provided:
8. An understanding of LV distribution systems is advantageous but, again, not essential.
9. An understanding of Single Line Diagrams and General Arrangement Drawings.
10. Experience of hosting interdepartmental contract/enquiry reviews and reporting.
11. Experience with Trimble/Hevacomp/Similar is a bonus.
12. Understanding of IEC standards for low voltage switchgear is also a bonus.

If you are an Electrical or Mechanical Engineer looking for an opportunity that will train you or your next career move with this international company, or a HND/HNC qualified Graduate Engineer with a minimum of a year's experience, and interested - please contact me on the below details to discuss your current situation confidentially and if the role might be of interest.