Elective Admission Team Leader

Royal United Hospitals Bath NHS Foundation Trust

In this role you will be making a difference by providing full, comprehensive support to the management of elective patient admissions, including the management of all clerical staff within the service across a given number of specialities.

You will be liaising with clinicians and managers to ensure patient access targets are adhered to in accordance with Trust Policy and National Guidance.

You'll be working independently within the team whilst providing line management support to the Senior/Booking Coordinators and Booking Assistants.

There will be the opportunity to develop and implement improvements in the processes within Elective Admissions. You will be monitoring progress of team members and ensuring that booking processes are adhered to.

Main duties of the job

1. Be responsible for the operational management of a given team of Booking Co-ordinators.
2. Ensure an appropriate level of admin and clerical support is maintained at all times by co-ordinating and monitoring requests for annual/study leave and managing sickness absences. This will include maintaining accurate leave records for each staff member.
3. Be involved in the recruitment of new staff (short-listing, interviewing and selection of candidates).
4. Be involved in the initiation and subsequent training of newly appointed staff.
5. Identify any performance management issues i.e. conduct, poor performance etc.
6. Undertake staff appraisals in conjunction with the Elective Admissions Manager to identify development and training needs.
7. Attend regular meetings with other Elective Admissions staff and ensure that information is cascaded to Senior/Booking Co-ordinators as required.

About us

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. We value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing.

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working in the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Job responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Person Specification

Qualifications & Training

• Educated to GCSE/O Level or equivalent work experience.
• Experience of further development / first line management course.

Knowledge & Experience

• A minimum of 3 years recent experience working in a customer/patient focused environment within a healthcare setting.
• Significant experience of waiting list management and booking.
• Experience of dealing with patient appointments over the telephone.
• Understanding and maintaining of patient confidentiality.
• Experience in dealing with patients and public on a day to day basis and able to communicate the appropriate messages and acknowledge their concerns.
• Experience of working in a fast paced changeable environment.
• Ability to work on own initiative, to analyse available information, to make appropriate decisions and recognise limitations of role and refer to appropriate post holders when necessary.
• Ability to prioritise own and others workload and deliver to tight deadlines.
• Experience of imparting own knowledge (training) to others as part of staff orientation and ongoing team development.
• Previous experience of staff management.
• In-depth expert knowledge and understanding of the PTL process (Primary Targeting List) meeting all the PTL competencies.
• An in-depth understanding of National Elective targets.

Specific skills

• Ability to communicate sensitively at all levels with patients, relatives and all staff including clinicians, this involves using diplomacy and tact.
• Computer literate - able to use Microsoft Office packages effectively.
• Ability to forward plan effectively with excellent organisational skills.
• Able to manage staff effectively so that their performance is maximised and appraise their performance when necessary.
• Demonstrable ability to deliver a high standard of customer service and quality when under pressure.
• Ability to approach work-related problems in a structured and analytical manner and to resolve problems and implement theory into practice.
• Expert Knowledge of Millennium and Surginet.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Royal United Hospitals Bath NHS Foundation Trust

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Royal United Hospitals Bath NHS Foundation Trust