eHealth Incident Manager

TN United Kingdom; United Kingdom; On-site; GBP 60,000 - 80,000

Job description

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NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

This is a permanent, fulltime position of 37 hours per week, with a shift pattern of Monday to Friday.

Incident Manager - AFC Grade 6

An exciting opportunity has arisen to join the Service Desk Support Team within eHealth, Operations, NHSGGC as we seek to recruit to this post of Incident Manager. The role is responsible for the formal management of all incidents (including major incidents) and problems relating to IT services as defined by ITIL Framework best practice, and interdepartmental interactions including our Service Desk facilities which receive over 20,000 contacts per month.

Responsibilities:

1. Manage all incidents and problems relating to IT services.
2. Ensure adherence to ITIL Framework best practices.
3. Oversee interdepartmental interactions through the Service Desk.

Qualifications:

1. Preferably educated to degree level in IT, Business Management, or equivalent.
2. Significant IT professional qualification and demonstrable experience.
3. ITIL Qualified at Foundation level; desirable in ITIL Service Management.
4. In-depth knowledge of IT Support and Service Delivery Management is essential.

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.

NHS Greater Glasgow and Clyde - NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

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