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Reception Manager Nights & Days

Clermont Hotel Group

London

On-site

GBP 25,000 - 45,000

Full time

14 days ago

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An exciting opportunity awaits at a renowned hotel group, where you can step into a Reception Manager role and lead a vibrant team dedicated to providing exceptional guest experiences. This position not only requires strong leadership and a passion for service but also involves driving sales and enhancing team performance. If you are looking to make a significant impact in a dynamic environment and elevate your career within the hospitality industry, this role is perfect for you. Join a forward-thinking company that values creativity and excellence in guest service.

Discounted hotel rates

Interest-free season ticket loans

24/7 Employee Assistance Program

Pension and Healthcare Schemes

Wagestream access

Recommend a friend scheme

Apprenticeships and accredited qualifications

Discounts and cashback through retailers

Proven leadership in hotel management or supervisory roles.
Strong focus on guest service and team development.

Deliver seamless guest experiences at the reception desk.
Recruit, train, and develop team members for optimal performance.

Leadership Skills

Guest Service Passion

Analytical Skills

Attention to Detail

Sales Skills

Experience in 4 or 5-star hotel management

Accredited qualifications up to Level 7

Opera

The 4 star Thistle Marble Arch, located just off Oxford Street and a short walk from the West End and Hyde Park, is the latest addition to Thistle Hotels. With 692 stylish and spacious bedrooms, the latest technology, and 13 meeting rooms, join an exciting and vibrant team to help deliver an excellent guest experience.

The Role

Our Reception Managers are key players in our reception teams. This role is ideal for those in management roles within a similar 4 or 5-star hotel environment, or for those currently in supervisory roles who are looking to take a step up to a management role. You will show excellent leadership skills and a track record of delivering results through your people. You will be responsible for delivering a seamless experience at the reception desk for every guest, as well as dealing with any queries that may arise, related to your department or not. A passion for guest service is essential, as is a real interest in enhancing the performance of your team, as you will be responsible for recruiting, training, and developing your people. The role also has a sales element, so you should be confident driving sales at the desk and through your team.

What we look for

Creative and inspiring leadership
Attention to the smallest details
A passion for guest service
Analytical skills
Knowledge of Opera
Previous experience in a similar role

What's in it for you?

Discounted rates on hotel rooms, food, and drink across the Clermont Hotel Group
Interest-free season ticket loans (conditions apply)
Access to a 24/7 Employee Assistance Program
Pension and Healthcare Schemes
Wagestream - get access to earned salary before payday
Generous recommend a friend scheme
Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal

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