Retail Assistant (Part Time)

Salary: £25,272 (Pro-Rata) £12,636 based on 20 hours per week

Hours: Monday – Saturday, Shift rotation basis

We are looking for people to join us in our Shirley Retail Hub, where you will interact with customers through face to face, telephony, and live chat.

Don’t worry if you don’t have previous experience in the energy industry, as all of this is covered in either our 4-week full time induction at our head office in Chandlers Ford (all expenses paid) or a virtual 6-month training programme that can be completed within your part time hours. This ensures you have all the knowledge and tools to support our customers.

What does this role involve?

1. Be the Solution: Using our in-house CRM system, your can-do attitude will shine as you tackle customer inquiries head-on, whether it’s about bills, complaints, technical meter issues, or booking engineer meter installations.
2. Power Up: Top up customers’ gas and electric meters.
3. Energy Whisperer: Share energy efficiency tips with our valued customers.
4. Transaction Maestro: Handle PayPoint and Payzone transactions.
5. Sales and Service Goals: Work toward targets.
6. Utilita Ambassador: Sell our products to those who need them.
7. Community Champion: Collaborate with local charities and organisations, promoting our charitable foundation, ‘Utilita Giving.’
8. Adaptability: Seamlessly switch between face-to-face interactions, live chat, or phone support.

Who are we looking for?

You will be a positive and solution-focused individual with a can-do attitude, as we strive to resolve all customer queries at first instance. Your ability to adapt will enable you to move between different customer contact methods, whether face to face, live chat, or on the phone supporting as overflow to our contact centre.

Previous experience in a customer-focused role, either face to face or telephony, is advantageous.

What we can offer you?

• Bonus Scheme: A structured bonus scheme based on personal and business performance.
• Career progression: Opportunities for training and a clear progression pathway.
• Time off: 25 days annual leave plus bank holidays.
• Wellbeing: Access to the Unmind App for mental wellbeing resources.
• Health care scheme: Includes dental, eye care, and health consultations.
• Employee Assistance Programme: Access to a dedicated GP line and counselling support.
• Giving back: Paid volunteering day every year.
• Pension: 4% employer contribution when you contribute 5%.

About us

We are the energy company of choice for over 800,000 homes across the UK, committed to sustainability and customer satisfaction. Our core values are Fairness, Smart, and Sustainability!