Credit Controller

Close Brothers; Ilkeston; Hybrid; GBP 25,000 - 45,000

Job description

Division: Close Brothers Invoice and Rentals - Vehicle Hire

Location: Ilkeston, United Kingdom

Salary: Competitive Salary, Discretionary Bonus + Company Benefits

The Vacancy

OVERALL SUMMARY

At Close Brothers, we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity, and are open to discussing flexible work options to help you balance your work and home life.

Join the Close Brothers Vehicle Hire Team where you will be working within the credit desk, responsible for carrying out collection activity on a designated ledger of accounts in order to achieve maximum cash collection and debt reduction in line with targets set by the management team.

RESPONSIBILITIES

1. Collection of aged debt by means of telephone customer contact, keeping aged debt and general bad debt provisions within KPIs.
2. Assisting the Credit Control & Billing Manager with overall cash collection and ensuring targets are achieved.
3. Logging and resolving customer invoice queries in a timely manner, along with managing any credit notes required.
4. Updating the system with notes relating to all communications with customers.
5. Allocation of cash within the daily banking, ensuring remittances are received & allocated accurately. Keeping unallocated cash to a minimum.
6. Monitor and escalate any concerns regarding customers' trading history to the appropriate senior manager.
7. Control and support the credit control team with legal collections and any recovery of assets/debt that may occur.
8. Attend and participate in regular credit control/sales meetings.
9. Liaise and support billing with any customer issues that may arise.
10. Support the disposal manager and collect debt with regards to vehicle purchases.
11. Controlling the Direct Debit process, ensuring these are set up and applied in a timely & accurate manner.
12. Provide support to any daily/monthly & yearly Sales ledger tasks where required.
13. Provide cover for any duties that are deemed urgent within the finance team.

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:

1. Credit control experience.
2. An ability to follow policy and procedures.
3. A flexible approach to work.
4. Good experience with IT (Microsoft Office).
5. Relevant GCSEs grade pass or above.

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU:

1. Have underwriting/credit risk experience.
2. Have experience of using Microsoft packages.
3. Have previous experience working for a Bank/Vehicle rental company.
4. Are AAT part/qualified or equivalent NVQ level 2 or above.
5. Have any Credit/Debt management qualifications.

We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at [e-mail] or request a call back.

ABOUT US

Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services, and securities trading. At Close Brothers, we provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term.

At Close Brothers Group, we are all connected by our mission to be the best place in the UK for wealth professionals and their clients.

We believe that everyone should think ahead, have a financial plan, and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments.

We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients.

Sustainability is fundamental to our purpose and we have a responsibility to help address the social, economic, and environmental challenges facing our business, colleagues, and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people.

Our vision is to develop an open and inclusive company that ensures everyone is valued, respected, and included, so that in years to come our business will represent a diverse and inclusive workforce from the top down.

We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria, then we encourage you still to apply as we are open to providing training opportunities. As an early adopter of hybrid working, we are open to discussing all types of flexible working options, helping you to balance your work and home life.