Enterprise Customer Success Manager (Emea) Customer Service And Success · ·

Join a Dynamic Team Protecting SaaS Workloads Worldwide!

Are you ready to be part of a fast-growing, innovative team at the forefront of SaaS data protection? KeepIt is growing, and our new Enterprise Customer Success Manager will have a tremendous impact on achieving our mission!

Are you passionate about building lasting relationships with enterprise customers while solving complex technical challenges? Do you thrive on helping clients achieve their goals with cutting-edge SaaS solutions? Keepit is seeking an Enterprise Customer Success Manager with a strong technical background to join our dynamic team and serve as a trusted advisor to our most strategic customers. This role combines the responsibilities of a Customer Success Manager and a Technical Account Manager, requiring a deep understanding of SaaS environments and technical problem-solving capabilities.

As an Enterprise CSM at Keepit, you will align our solutions with customers’ business goals and technical needs. You will lead complex onboarding projects, provide technical guidance, foster collaboration across teams, and empower customers to maximize Keepit’s platform to safeguard critical data across SaaS applications. This is an opportunity to work closely with our largest enterprise accounts, acting as the key technical expert and directly contributing to their success and the growth of Keepit.

Key Responsibilities

• Champion success for key accounts : Serve as the trusted advisor for our largest enterprise customers, ensuring they achieve their goals. Act as the technical go-to person for all aspects of Keepit’s platform.
• Onboarding & implementation : Lead onboarding and implementation projects, managing timelines and working with Solution Engineers to integrate Keepit’s solutions. Use technical expertise to solve integration challenges and ensure optimal performance.
• Advocate for multi-workload adoption : Promote Keepit’s broader platform beyond M365 and Entra ID to other SaaS environments. Provide technical insights to help customers expand adoption.
• Strategic planning & renewals : Develop and execute success plans, leveraging data to ensure account health and address evolving needs. Lead renewals, identify risks, and collaborate with sales to implement corrective actions for long-term retention.
• Cross-department collaboration : Collaborate with sales to identify upsell and cross-sell opportunities, sharing accountability for targets. Use technical knowledge to highlight additional solutions that benefit customers.
• Customer engagement & advocacy : Lead business reviews, share product updates, and organize events to deepen engagement. Advocate for customer technical requirements within Keepit.
• Issue resolution : Be the escalation point for complex issues, ensuring prompt and effective resolution. Troubleshoot and resolve issues using your technical expertise.
• On-site visits & industry engagement : Build strong relationships through on-site visits and represent Keepit at industry events. Provide technical demonstrations and support during these engagements.

What We’re Looking For

• Experience in customer success, technical account management, or technical consulting, ideally with enterprise customers in the SaaS or tech industry.
• Strong technical background in cloud solutions, data management, or SaaS environments, with the ability to translate customer requirements into actionable solutions.
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and a solid understanding of SaaS architecture and data protection.
• Excellent communication skills, with a track record of building trusted relationships with executives and technical teams.
• Ability to thrive in a collaborative environment, working closely with sales, engineering, and product teams.
• Willingness to travel regionally to meet customers and represent Keepit at events.

We Offer :

• Pension scheme and Healthcare coverage.
• A modern, energetic global work environment.
• Flexible work-life balance supported by a hybrid working model.
• Regular team-building activities.
• Opportunities for professional development and career advancement.
• Compensation based on experience and skill set.

About Keepit :

Founded in 2007, Keepit is a global leader in SaaS data backup. Headquartered in Copenhagen, Denmark, we operate across Europe, the US, Australia, and New Zealand. Our vendor-neutral backup solutions ensure that customer data is securely stored in our own resilient data centres.

Recognised as a Leader in Forrester’s New Wave for SaaS Data Protection, Keepit stands out for its broad coverage, usability, security, privacy, and innovative roadmap.