Customer Engagement Specialist (Retail) Sales · Hybrid - Cheltenham ·

VoCoVo; Cheltenham; Hybrid; GBP 40,000 - 50,000

Job description

VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals.

With over 250,000 users across more than 10,000 locations in 21 countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey!

Role Overview
As a Customer Engagement Specialist, you will play a crucial role in supporting the growth of VoCoVo’s net new sales function across the UK and EU. You will work closely with Business Development Managers (BDMs) and retail customers, ensuring a seamless experience throughout their VoCoVo journey. This role is key to maximising customer success, from initial trials to full implementation, by running our exclusive Business Impact Report process, conducting store visits, and maintaining strong relationships with store managers. Your goal is to enhance customer engagement, provide valuable insights, and help retailers fully leverage VoCoVo’s solutions to optimise their store operations. If you have previously been a store manager, we would love to hear from you!

This is a hybrid position with 1 day per week working from our Cheltenham, Gloucestershire office and travel for client meetings and store visits across the UK and DACH region (up to approx 50% travel).

Please note, to apply for this position you must be based in the UK and have the legal right to work.

What we're looking for

We are seeking a proactive and customer-focused individual with:

• Experience in account management, customer engagement or store management, ideally within a retail environment. If you have previously been a store manager, we would love to hear from you!
• Excellent communication and presentation skills, with the ability to engage effectively with stakeholders.
• A positive and solution-oriented mindset, able to explain solutions in a simple and impactful way.
• Self-motivation and confidence to work independently while proactively engaging customers.
• Strong relationship-building skills to ensure high levels of customer satisfaction and engagement.
• Analytical abilities and attention to detail, with a keen eye for identifying trends and insights.

What you'll do

• Own and manage relationships with store managers, ensuring they have a seamless experience with VoCoVo.
• Run and develop the Business Impact Report, capturing success metrics and documenting improvements for retail headquarters.
• Support Business Development Managers (BDMs) by providing data insights, customer feedback, and troubleshooting queries.
• Oversee proof-of-concept trials, ensuring smooth execution and tracking weekly usage stats for trial stores.
• Monitor and report usage trends, sharing key findings with BDMs and stores to drive continued success.
• Provide market insights and customer feedback, collaborating with marketing and training teams to refine VoCoVo’s offerings.
• Ensure a high level of customer engagement, maintaining relationships with key stakeholders and addressing concerns early on.

Salary

Salary range: £40,000 - £50,000

Benefits

25 Days Holiday + Bank Holidays (increases with years of service)
Option to Buy or Sell 5 days holiday each year
Sick Pay - 8 weeks full pay, 4 weeks half pay
Life Assurance - (4 times basic pay)
Private Medical Insurance
Employee Assistance Programmes (EAP)
Cycle2Work Scheme
Electric Car Green Salary Sacrifice Scheme
Enhanced Maternity & Paternity Package
Child Care Scheme
Training & Development
Company Organised Events
Pension (Royal London Group) 5% Employer Contribution Matched
Apple MacBook, Wireless Magic Mouse and Keyboard, Monitor and Headphones

Diversity and Inclusion
At VoCoVo, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity, innovation, and collaboration, ensuring all team members can flourish. Join us in shaping the future together.

We are also committed to ensuring an inclusive recruitment process, so please let us know if you need any reasonable adjustments at any stage.

Company Values

Embracing VoCoVo's 'VOICE' Values is important to us, shaping our collaborative and innovative culture.

VALUED
Our Colleagues, Customers, and Stakeholders are valued; treated with respect, empathy, and operate with honesty and integrity.

ONE TEAM
Collaboration of all for VoCoVo’s happiness and success.

INNOVATION
Our products are constantly evolving to tackle the pain points of retailers across the globe.

CUSTOMER FOCUSED
Our customers love VoCoVo at every level, every interaction with us is frictionless, and we are integral to their operations.

EMPOWERED
Our people are empowered to do the right thing and make decisions without loads of red tape.

If you feel this could be the right fit, apply now!