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IT Support Engineer
Ashdown Group
London
On-site
GBP 22,000 - 33,000
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Job summary
Join a forward-thinking company as an IT Support Engineer/Helpdesk Analyst in Central London! This role offers a fantastic opportunity to provide essential technical support to a diverse client base. You'll be responsible for creating user accounts, maintaining security servers, and assisting with various projects. Ideal candidates will have a degree in IT or a related field, along with experience in helpdesk support. With a competitive salary range and excellent benefits, this position is perfect for those looking to advance their IT careers in a supportive environment. Don't miss out on this chance to grow your skills in a thriving technology business!
Benefits
25 days holiday
pension
bonus
Qualifications
- Technically minded graduate with helpdesk experience preferred.
- Good technical knowledge of Windows and Office required.
Responsibilities
- Provide 1st & 2nd line technical support for clients.
- Create user accounts and maintain security servers.
- Liaise with 3rd parties and assist with ad-hoc projects.
Skills
1st & 2nd line technical support
helpdesk / service desk experience
Windows 10 / 11
MS Office (up to 365)
networking and IP switching / routing
Education
Degree in IT or related subject
Tools
ITIL
MTA
MCSA
MCSE
CCNA
Job description
An established MSP with an impressive client portfolio is looking for a talented IT Support Engineer/ Helpdesk Analyst to join their team based in Central London due to growth.
The successful candidate will be tasked with providing 1st & 2nd line technical support for an established client base. Duties will include:
- Creating user accounts
- Patching network cables
- Providing hardware support
- Supporting telephone systems
- Maintaining security servers
- Liaising with 3rd parties
- Assisting with ad-hoc projects
We are looking for a technically minded graduate (IT or related subject) with some helpdesk / service desk experience, ideally in an MSP. It is essential to have good technical knowledge of Windows 10 / 11, MS Office (up to 365), as well as basic networking and IP switching / routing. The ideal candidate will also have a relevant industry certification (ITIL, MTA, MCSA, MCSE, CCNA or similar), although these are not essential.
This is an opportunity to join a growing technology business that provides excellent support to develop a successful IT career. This IT Support Engineer / Helpdesk Analyst role is paying £22,000 - £33,000 depending on experience plus benefits including 25 days holiday, pension and bonus.
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