Salesforce Administrator

PHMG; Greater Manchester; On-site; GBP 30,000 - 60,000

Job description

PHMG Greater Manchester, England, United Kingdom

We are looking for a highly capable Salesforce administrator to ensure that our corporation capitalizes on the benefits offered by the Salesforce CRM system. In this role, your duties will include collaborating with stakeholders to identify inefficiencies and areas for enhancement in business processes. You will then develop sustainable and scalable solutions within the company's Salesforce system, adhering to Salesforce development best practices.

To ensure success as a Salesforce administrator, you should possess extensive knowledge of Salesforce and its best practices, and the ability to work in a fast-paced environment. You can develop and efficiently implement custom solutions within an agile methodology framework utilizing tools like Gearset and Jira, resulting in an optimized user experience and enhanced company operations on the Salesforce platform.

Responsibilities:

• Knowledge of Sales and Service cloud
• Knowledge of CPQ and Billing would be a plus
• Knowledge of Lightning Experience
• Optimising and automating key Salesforce Lightning processes using tools such as flow, validation rules and lightning record pages.
• Upgrading and configuring Salesforce systems for optimized integration.
• Managing Salesforce roles, profiles, sharing rules, workflows, and groups.
• Maintaining Sales and Service Cloud, as well as other various managed packages from 3rd party providers
• Evaluating and implementing new Salesforce release functionality.
• Documenting processes and workflows and communicating change effectively to the business.
• Managing release of change to the Salesforce platform using tools such as Gearset to deploy change and Jira to track projects releases.
• Development and deployment of change across various developer sandbox environments.
• Management of security on the Salesforce platform, including the management of permission sets, profiles, validation rules and sharing rules.
• Providing end-user support for general day to day issues such as flow errors, record access issues and providing training.
• Collaborating alongside the Salesforce and wider Development and Data teams to support Salesforce within the organisation.

Qualifications:

• Salesforce certified administrator or Salesforce advanced administrator certification.
• A bachelor's degree in computer science would be advantageous.
• 2-3 years of experience as a Salesforce administrator in a similar environment.
• Extensive experience in the administration and maintenance of Salesforce systems.
• Experience in performing Salesforce upgrades and ensuring successful integration.
• Exceptional ability to create and maintain Salesforce databases.
• In-depth knowledge of Salesforce products and their functionalities.
• Proficiency in configuring and maintaining Salesforce user security.
• Knowledge of Sales and Service Cloud data model best practices.
• Experience in managing Sales and Service Cloud standard objects and processes including Cases, Leads, Opportunities, Accounts, Contacts and Activities.

What you’ll get in return:

• Career development and progression directly linked to your performance
• Free gym membership (after 3 months)
• All expenses paid company events in sought after venues
• On-site barber and beautician
• Enhanced maternity cover
• Cycle to work scheme
• Time off to celebrate your birthday, wedding, life events

About PHMG:

Established in 1998, PHMG has grown from a renowned Manchester-based business to the world’s leading audio branding agency – working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track – strengthening their business identity in the most memorable, emotive way.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Technology, Information and Internet