Lambeth Single Point of Access Team Leader

Maudsley Learning; London; On-site; GBP 125,000 - 150,000

Job description

Lambeth Single Point of Access Team Leader

NHS AfC: Band 7

Main area Lambeth Community Grade NHS AfC: Band 7 Contract Permanent Hours Full time - 37.5 hours per week Job ref 334-CLI-6948823-A

Site 332 Brixton Road Town Brixton, Lambeth Salary £54,320 - £60,981 per annum inc of inner London HCA Salary period Yearly Closing 25/03/2025 23:59

South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to providing high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.

As a Trust, we are happy to talk flexible working.

Job overview

Lambeth Single Point of Access (SPA) are a team of mental health professionals, support workers and social workers who can help you access one of three Living Well Centres. These offer short and longer term support from our teams of clinicians, social workers, people with lived experience and support workers; or if appropriate, whether a team that can visit you if you require mental health crisis support within 24 hours; as well as other services and community groups who can support you.

We are a part of the Lambeth Alliance, and we have a close interface with a variety of SLaM services, other statutory organisations (inc. social care) and voluntary sector.

The Lambeth Living Well Network (LWN) Alliance brings together Certitude, Lambeth Clinical Commissioning Group, Lambeth Council, South London & Maudsley NHS Foundation Trust and Thames Reach organisations to deliver an innovative way of providing mental health support for those who need it in the Lambeth Borough; a fully integrated and coordinated mental health system which focuses on people’s strengths and supports their whole health and wellbeing.

As part of our journey to realising a fully integrated system, we have set up 3 Living Well Centres in Lambeth. The SPA is the front door for mental health services in Lambeth.

We are looking for dynamic and enthusiastic candidates, with strong leadership skills and a commitment to delivering high standards of care.

Main duties of the job

You will be expected to lead and manage the team, work in partnership with the clinical expert and other senior members of the team to provide management responsibility for the delivery of care within an integrated community team, in accordance with trust and Alliance policies and procedures. You will co-ordinate multidisciplinary working, maintaining excellent communication and working relationships with all team members, and other services within the Trust and the Alliance to ensure effective interface and continuity of care between disciplines and services.

The post holder will take a lead in the development of identified areas of professional practice within the service to ensure high levels of clinical excellence and that training and professional development needs are met within the team.

Take responsibility for the provision of regular supervision and appraisal of identified team members, ensuring the delivery of high-quality evidence-based practice, within the overall structure of the team. To manage administrative and operational resources in a cost-effective manner, evaluating the standard of service delivered.

Working as part of the MDT you will ensure a timely, safe, effective and responsive service delivery in line with the LWN Alliance “three big outcomes” for people living in Lambeth who experience mental distress:

1. To recover and stay well
2. To make their own choices
3. To participate on an equal footing in daily life.

Working for our organisation

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work-life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close-knit team at SLaM. It’s important to us that you are valued and appreciated and that is why we have a comprehensive benefits package on offer.

Some of our benefits are highlighted here:

• Generous pay, pensions and leave: we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
• Work-life balance: flexible working and support a range of flexible options, such as part-time working and job sharing.
• Career development: There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes.
• Car lease: our staff benefit from competitive deals to lease cars.
• Accommodation: our staff benefit from keyworker housing available which is available on selected sites.
• NHS discounts: with discounts up to 10% from a variety of well-known retail brands through Health Service Discounts website.

Other benefits include:

• Counselling services
• Long service awards
• Cycle to work scheme
• Season ticket loan
• Staff restaurants

Detailed job description and main responsibilities

To work with the Operational Lead, Clinical expert and other senior members of the team to provide management responsibility for the delivery of care within an integrated community team, in accordance with Trust policies and procedures.

To take a lead role in the development of identified areas of professional practice within the service to ensure high levels of clinical excellence and that training and professional development needs are met within the team.

To take specific responsibility for the provision of regular supervision and appraisal of identified team members (Bands 7, 6 and 5), ensuring the delivery of high-quality evidence-based practice, within the overall structure of the team.

To manage administrative and operational resources in a cost-effective manner, evaluating the standard of service delivered.

To co-ordinate multidisciplinary working, maintaining excellent communication and working relationships with all team members, and other services within the Trust to ensure effective interface and continuity of care between disciplines and services.

There is an expectation that the post holder will place the needs of service users at the centre of care delivery.

Person specification

Qualifications/Education

• Registered Nurse (Mental Health/Learning Disability) or other professional registration e.g. Social Work, Occupational Therapy, Psychology, or VCSE experience of working in a mental health setting Master's degree or equivalent experience.
• Management Course
• Experience of managing clinical and non-clinical staff practice in a mental health and managing standards service.
• Experience of providing managerial supervision.
• Experience of recruitment and selection of staff.
• Specialist knowledge relevant to the service.
• Experience of working with different client groups and of using a variety of models and approaches to care.
• Experience of managing non-clinical staff and other professionals.
• Experience of staff performance management.

Skills & Abilities

• Skills in developing and changing practice.
• Ability to build and maintain high standards of professional links and communication channels with a variety of personnel and agencies.
• Ability to analyse complex issues/problems, gather relevant information and exercise sound judgement in reaching the most appropriate conclusions.
• Ability to manage own time effectively and to produce pieces of work on time and to a high standard.
• Ability to support, manage and advise the team through difficult and challenging situations and manage conflict.
• Ability to build and lead effectively a large multi-skilled team.
• Advanced computer skills and use of spreadsheets.

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice.
• Ensuring that all our services and all staff understand and support our commitment.
• We believe that people who use our services, their carers and our staff should be treated with compassion, respect and dignity.

Please note:

• That all applications for this post will need to be made online.
• That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria.
• That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible.
• That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs.
• That should you not have heard from us within three weeks from the closing date, your application has not been successful.
• That priority consideration for applications may be given to at-risk NHS employees.
• That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process.
• That we are a smoke-free Trust.

SLaM is a Stonewall Diversity Champion; Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.