Digital Experience Manager

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Digital Experience Manager

Apply locations: London, United Kingdom; New York City (Avenue of the Americas), NY

Time type: Full time

Posted on: Posted 2 Days Ago

Job requisition id: R2629

About Us

As a leading provider of insurance and reinsurance with worldwide operations and employees in Bermuda, U.S., U.K., Continental Europe, and Asia, we recognize that our success is derived directly from those who matter the most: our people. At Sompo International, our values of integrity, collaboration, agility, execution, and excellence underpin our culture and our commitment to providing an employee experience that attracts and engages the best talent in the industry. As we continue to grow, we strive to find diverse, innovative, and driven professionals to join our teams and offer a broad range of career and development opportunities at all levels, in multiple business areas, in each of our locations throughout the world. Our compensation and benefits programs are market-driven and competitive, with excellent family-friendly policies and flexible working provisions.

Job Description

Are you looking for your next opportunity?

Sompo has a unique opportunity for a Digital Experience Manager in our Global Marketing team.

Reporting into the AVP of Global Digital Experience, you will partner with colleagues across our global Marketing and Communications teams to ensure a steady flow of high-quality content on our digital estate and social channels, take responsibility for channel development and related KPIs, and support the implementation of our long-term digital experience strategy.

Location: This position will be based out of our London or New York City office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long-lasting careers.

What you’ll be doing:

Content creation and management:

• Manage the day-to-day development and activation of social media content (written, multimedia, etc.)
• Day-to-day responsibility for content on the company’s website, assuring it is timely, accurate, and aligned with our goals.
• Support the execution of local, regional, and global digital marketing campaigns – owned and paid – across various channels.

Measurement and reporting:

• Guide and support the Marketing and Communications teams by delivering timely and relevant campaign and ad-hoc data reports.
• Convert data insights into actionable content strategies.
• Develop and maintain marketing performance dashboards and reports to track key performance indicators (KPIs).

Digital experience delivery:

• Support the development, implementation, and optimisation of personalised digital experiences.
• Contribute to an experimentation-led continuous improvement of our digital experience strategy.
• Support the delivery of web development and improvement projects on websites and customer portals.

Process optimization:

• Streamline marketing processes to improve efficiency and productivity across global and regional teams.
• Standardize workflows, procedures, and best practices to ensure seamless execution of marketing initiatives.
• Analyze marketing data to provide insights and recommendations for continuous improvement.

What you’ll bring:

• Minimum of 5-7 years of experience in a digital role, in marketing or communications, in a global multinational profit-oriented business
• Experience of managing large global websites and supporting a range of content creators and contributors
• Proficient working knowledge of Content Management Systems (CMS) or Digital Experience Platforms (DXP)
• Experience of owning or developing a variety of social channels (LinkedIn, Instagram, YouTube, etc.) and familiarity with their paid media capabilities
• Strong writing and copy-editing capabilities
• Experience of working on and utilizing a digital tech stack to maximise content and campaign performance and channel effectiveness (e.g., social media management tools, measurement and reporting tools, SEO tools, email marketing, web governance, and accessibility tools)
• Working knowledge of the Google Marketing Platform, especially GA4

Desired attributes:

• Ability to distil complex digital requirements into understandable concepts for team members and stakeholders
• Willingness and ability to adopt new tech skills that contribute to overall marketing goals
• Adaptability and agility to respond to changing organizational needs and priorities
• Strong project management and organisational skills

Our Benefits

We continuously evaluate and update our benefit programs to ensure that our plans meet the needs of our employees and their dependents. Below are a few highlights of our inclusive benefit programs:

• Expansive Health & Wellness Benefits
• Generous Retirement & Savings Plans
• Global Parental Leave & Adoption Assistance

In today’s world, what do we stand for?

We strive to create exceptional value for our clients and shareholders while maintaining Sompo as an attractive place to work. We foster an environment of ongoing, open dialogue between managers and their direct reports, and believe in an organizational environment where everyone belongs. We proudly are a multi-racial, multi-cultural, global enterprise. We reject all forms of racism, bigotry, prejudice, and injustice and continue to invest in building out an inclusive and diverse work environment.

About Us

Expert Partners.
Clarity in complexity.
Unwavering commitment.

We’re Sompo, a global provider of property, casualty, and specialty insurance and reinsurance. Building on Sompo Holdings’ 130 years of innovation, we’re committed to applying all of our experience to simplify yours.

Our dedication to you shows up in the care we put in every detail, working to create a frictionless risk management journey for everyone we serve.

Around the world, our 9,000+ employees use their expertise to learn, improve and find clear answers for your complex challenges.

Because when you choose Sompo, you choose the ease of expertise.

To learn more, visit our website at www.sompo-intl.com