South West Caseworker National Road Victim Service

Smiley & Co, Ltd.; Bath; Remote; GBP 40,000 - 60,000

Job description

South West Caseworker – National Road Victim Service

Location: Remote / To cover the Dorset, Avon and Somerset, Gloucestershire and Wiltshire area (Frequent travel required. You will be expected to deliver a face-to-face service to clients in their own home or safe meeting place within the South West area)

Salary: £15,600 per annum (£26,000 full time equivalent)

Hours: Part-time 21.75 hours per week worked over three days, between the hours of 8am–6pm

Our client has been supporting victims of road carnage since 1995, and they're on a mission to prevent future collisions.

The organisation is the national, acclaimed road safety charity which provides the National Road Victim Service. They have been supporting victims of the carnage on the roads since 1995. They also campaign for positive change to prevent future collisions and save lives.

The Role

As a member of the caseworker team, you are responsible for the provision of support to families and others affected who have experienced a sudden loss and/or suffered a serious or life-changing injury following a road traffic collision in your region.

Working with families, you will provide a systemic and trauma-informed approach to care, undertake a comprehensive needs assessment from which a bespoke support plan will be agreed with the person and/or families. The caseworker will manage a caseload of complex cases, completing actions agreed following the SENSE model framework and review this on a regular basis.

The caseworker will advocate on behalf of the person or families including collaboration with Family Liaison Officers, other police personnel, statutory services, GPs, mental health services, the coroners service, children’s services, and any other services required.

The caseworker will be the main contact for the family, following the initial risk assessment conducted by the triage caseworker. The caseworker will build working relationships with services across their regions with a range of stakeholders, and support services, whilst always maintaining client confidentiality.

Key Tasks:

• Manage a complex caseload of service users following the NRVS policies and procedures.
• Undertaking the process of needs assessment and risk management, following the SENSE model framework
• Support service users with their immediate wellbeing needs and address any safeguarding issues.
• Escalate any identified vulnerabilities or safeguarding needs to the Designated Safeguarding Lead
• Escalate any information relating to multiple fatality incidents in their region to the designated co-ordinator, in line with the NRVS procedure.
• Provide trauma-informed support through a range of contact methodologies including and not limited to in-person, and remotely in accordance with the persons’ wishes.
• Create a safe and confidential environment to explore feelings and emotions.
• Support service users through the criminal justice system or coronial process
• Develop a user-centred support plan, to help the service user cope with their emotional and physical symptoms, alongside any practical issues and concerns.
• Develop and agree, with consent, a safe exit strategy via a continued pathway of further support that the service user accesses, if appropriate.
• Develop and maintain strong working relationships with other local specialist support services in the region both statutory and non-statutory.
• Ensure timely, accurate and complete records are maintained following any service user contact and recorded onto the CRM system. This must be in accordance with the Data Protection policy.
• Participate in regular case management reviews with the Regional Manager.
• Ensure duties are carried out in line with and in a manner that promotes the organisation’s Equality and Diversity policy, promoting a trauma-informed response to care.
• Build and maintain personal resilience and care by engaging in external clinical supervision.
• Participate additionally in team training, supervisory and development sessions, contributing to the professional development of yourself and the service.
• Deliver external presentations in agreement with your line manager.
• Any other tasks outside of the above identified by the line manager to support the NRVS, colleagues and service users.

Skills and Qualifications

Experience gained in the following kinds of roles tends to transfer particularly well to the role of caseworker: police force, roles within the criminal justice system, family liaison officer, counsellor, experience in health and social care or previous caseworker experience in any area.

Essential:

• A full, clean UK driving licence, with access to your own transport and are willing to use it for work purposes (They reimburse travelling expenses)
• Frontline support service experience
• Experience supporting people who have suffered sudden bereavement or working with those with heightened vulnerabilities
• Research and advocacy skills - you will reach out to other organisations to support your cases where required
• Competent IT skills to work remotely

Benefits

• A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year. Pro-rata for part-time working patterns)
• Birthday day off
• Enhanced sick pay and compassionate leave
• Death in service benefit
• Pension
• Employee Assistance Programme
• Flexible working
• A rewarding role with purpose
• Be part of a skilled, friendly team with an engaged Board of Trustees

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.