Business Operations Project Manager - MAT cover

Business Operations Project Manager - MAT cover

Location: London, UK
Company: Octopus Electric Vehicles
Type: Fixed Term Contract / Hybrid

What we do: Electric Car Leasing
Why we do it: Greener. Fairer. Future.

We’re looking for a talented Business Operations Project Manager to join our Business Operations team, who will help to drive and elevate our business to the next level of success. You’ll play a key part in helping the business scale by creating robust processes and initiatives that deliver excellent customer experience across the end-to-end customer journey. This is a great opportunity to use critical thinking in a fast-paced environment.

Please note this is a 9-12 month MAT contract from May 2025.

What You'll Do:

• Be responsible for maximising the efficiency of business processes and initiatives across the end-to-end experience.
• Advocate for the customers’ needs as we evolve our products and processes.
• Focus on continuous improvement; fixing problems quickly, obtaining feedback, and iterating.
• Facilitate communication across cross-functional teams to drive delivery of projects to deadlines.
• Synthesise information gathered during discovery sessions and establish the path forward.
• Create low code interventions, internal toolkits, standards, and guidelines for customer-facing teams.
• Partner with various departments to assist in implementing products or services.
• Be data-driven to validate business problems and measure success of initiatives.

What You'll Need:

• A critical thinking mindset with a low appetite for risk.
• Excellent communication and experience in leading and influencing stakeholders.
• Excellent project management skills with 3+ years of professional experience.
• Ability to work on multiple projects simultaneously in a fast-paced environment.
• Experience in using various tools and methodologies to understand customer needs and process pain points.
• Enjoy working independently and as part of a close-knit team.
• To be an extreme starter-finisher.
• Comfortable with numbers and data; knowledge of SQL and Python is desired.
• Adaptability and flexibility in a rapidly scaling business.

About Us:
The electric revolution has arrived - and from 2035 you’ll no longer be able to buy a new petrol or diesel car in the UK. We’re building a new way for drivers to join the electric charge and experience a 'lease for life.' Our mission is to drive sustainable change and provide our customers with fair pricing and a fantastic experience.

If this sounds like you then we'd love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential.
Need any specific accommodations? Let us know, and we'll customize your interview process for comfort and maximum magic!