Contract Manager

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and a more sustainable future that we can all be proud of.

We are now looking for a Contract Manager to join our team working for a better future. The preferred location for the position is in Fareham, UK.

What you will be doing

We are experiencing growth in our key customer base and are looking for a dedicated Contract Manager on a permanent contract to be based in the Wärtsilä office, Fareham, UK and to be available to attend local customers' offices as required.

As a Contract Manager, you will maintain an optimized relationship with key customers to help secure future business through collaboration and customer satisfaction. The successful applicant will act as the interface between the customer and Wärtsilä to promote and develop collaboration to ensure that agreements are executed in accordance with both Wärtsilä and customer expectations. The position will report to the Manager, Agreement Management UK and Central Europe.

As Contract Manager, your work will focus on these responsibilities:

• Act as Contract Manager to fully align all external and internal stakeholders within Wärtsilä and the customer to ensure the smooth execution of maintenance agreements for the customer’s fleet.
• Full responsibility for assigned contracts in accordance with Wärtsilä guidelines to ensure that the contract management process and general management practices are done safely and efficiently and exceed customer expectations.
• Develop and maintain a way of working and responsibility in collaboration with the customer.
• Proactive customer communication to prevent escalation of issues through close partnership discussions and quick action to developing situations.
• Lead and coach the Agreement Contract core team.
• Follow up and maintain customer satisfaction and ensure that agreed actions are taken.
• Follow up financial, operative, and technical performance through reviews and reporting and taking necessary corrective actions.
• Individual and team working to ensure targets are met.

In addition to the above duties and responsibilities, the post holder must be prepared to undertake additional duties within their capabilities which may result from changing circumstances, but which do not necessarily change the general character or level of responsibility of the post.

To be successful in this role, we expect you to have:

• B.Sc. or equivalent within the technical area
• At least five years’ experience in contract management and/or sales, project delivery, or field service.
• Proven technical experience in marine operations.
• Internal combustion engine and auxiliaries experience in marine operations.
• Cost awareness and effectiveness
• Ability to work in a high-pressure environment and manage conflicting deadlines.
• Understanding of hybrid solutions desirable.

In this role, some travel is required to meet with our customers around the world. Thus, we hope you are ready to travel approximately 20%.

Why you and us?

We at Wärtsilä believe in empowerment, ownership, and taking responsibility for our work. We support each other’s growth and co-creation is the true basis of our innovation. We have the courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe that by being your own true self, you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?

We have an amazing team and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.

Contact & next steps

We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout.

For further questions please reach out to Jess Baxter, Talent Acquisition Partner, through email jess.baxter@wartsila.com with any questions related to this position (NO AGENCIES - Only for questions from direct job applicants; applications through email will not be recorded or responded to).

Welcome to join us in shaping the decarbonization of marine and energy!

At Wärtsilä, we value, respect, and embrace all our differences, and are committed to diversity, inclusion, and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.