Outbound Call Center Representative

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A family-owned business since 1963, Maplecrest Ford Lincoln of Union has earned a reputation as one of the most respected and growth-oriented dealerships in the country. We may boast a bit about how many Ford Motor Company Presidents Awards we've won (20) and the huge number of Ford Certified Senior Master Technicians we have on staff (the highest concentration in the entire U.S. of A) or the number of recognition awards we've received for outstanding customer service, but that's because we're proud of our company.

Achievements like these don't come easily. It takes hard work and an awesome team to accomplish all that. That's why we look for the best.

If you care deeply about delivering superior consumer experiences and excelling in top-notch performance, then please show us what you have and join us because we want you on our team.

Please review our open positions and apply to the positions that match your qualifications.

BUSY Dealership in search of hard-working, driven individuals ready to make BIG MONEY.

We are different than any other Call Center because of our will to WIN and be #1. If you want to grow within a company and be successful, this is the opportunity for you.

Maplecrest Ford Lincoln is looking for a customer service representative to join our team in our [Vauxhall] office. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests, and issues.
• Schedule appointments and maintain a consistent average.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure the information given to customers is accurate, up-to-date, and strategic.
• Track interactions in CRM - Record customer interactions in the internal system for cross-functional awareness and relationship development.

Requirements:

• Excellent written and verbal communication skills.
• Ability to address complaints and issues with effective solutions and a positive attitude.
• Passion for delighting customers with above and beyond service.
• Excellent time-management and prioritization skills.
• Familiarity with CRM system.
• HUSTLE and DRIVE.

Maplecrest Ford Lincoln does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Maplecrest Ford Lincoln will be based on merit, qualifications, and abilities.

Job Description:

The statements included in the job description are intended to outline the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.