Booking Services Lead

The opportunity has arisen for a dynamic, motivated individual to join Outpatient Booking Services within the Clinical Support Care Group. On a day to day basis, the Booking Services Lead will be responsible for leading the Outpatient Booking Team on customer service, performance management, governance, service development and redesign, working directly with clinical areas to ensure the patient experience is of the highest quality. The post holder will provide support to the Outpatient Booking Services Manager to ensure that key clinical activity and financial targets are met, working on-site full time from Pydar House, Truro.

Main duties of the job

You must be highly motivated with a friendly and approachable manner and possess excellent communication skills. This is a demanding and diverse role, which requires the post holder to work collaboratively across all Care Groups. The post holder will therefore have excellent interpersonal and communication skills, IT and organisational skills and the ability to work independently using their own initiative.

This is a full time post, working 37.5 hours per week on-site from Pydar House in Truro.

For further information, please contact Laura Rowe, Deputy Outpatient Booking Services Manager on 01872 255037.

About us

Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.

Job description

Job responsibilities

PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.

To be an employee of the NHS you need to successfully complete the following:

1. Identity Checks
2. Professional registration and qualification checks
3. Employment history and reference checks
4. Work health assessments
5. Criminal record check standards
6. Right to work checks

For further information please visit:

NHS Employers

Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.

Person Specification

Qualifications

Essential

1. NVQ level 4 in Management or equivalent experience
2. GCSE grade A-C in 5 subjects including Maths and English

Desirable

1. Experience of using PAS to a Management level
2. Experience of Maxims, CCAT, Unit 4 and Netcall systems

Experience

Essential

1. At least 5 years experience in hospital administration
2. Extensive Experience/understanding of waiting list management and Referral to Treatment and outpatient management
3. Demonstrable NHS experience of leading and managing a team and service
4. Proven Windows experience (Word, Excel & Powerpoint)

Desirable

1. Experience of handling incidents and complaints
2. Evidence of excellent communication and interpersonal skills.
3. Demonstrates initiative and use of innovative and lateral thinking in problem solving.
4. Ability to deal with occasional exposure to distressing or emotional circumstances.

Employer details

Employer name
Royal Cornwall Hospitals Trust

Address
Pydar House
Truro
TR1 1XU

Any attachments will be accessible after you click to apply.

156-6849398