Head of Customer Success

Direct message the job poster from Delectus Partners

Solving your hiring challenges in Financial Research and Information across EMEA, the US and Asia for 17 years

SERVICE DELIVERY DIRECTOR

Shape Global Operations & Drive Excellence

Are you ready to take centre stage in a dynamic global organisation? We are seeking an exceptional Service Delivery Director to lead worldwide operations and significantly impact the business trajectory.

Why This Role Matters

This is no ordinary leadership position. As Service Delivery Director, you'll orchestrate delivery excellence across four global offices, influencing how the company serves prestigious clients in the M&A and private equity sectors. You'll have the autonomy to implement transformative processes, drive digitalisation initiatives, and build high-performing teams across continents.

What's In It For You

1. Strategic Influence: Directly shape company strategy and operational excellence with C-suite visibility
2. Global Leadership: Direct ~30 professionals across client delivery operations while overseeing ~150 team members in Bangalore
3. Career Advancement: Clear path to expanded responsibility as you move from implementing to defining critical business processes
4. Innovation Driver: Lead automation and digitalisation initiatives that transform how services are delivered
5. International Exposure: Regular global travel opportunities (approximately 2 weeks quarterly plus European trips)
6. Stock Options: Opportunity to share in the company's growth and success

About The Role

Located in London, you'll spearhead and oversee service and delivery operations globally, ensuring efficiency and smooth workflow to maximise client satisfaction and profitability. Your responsibilities will include:

1. Organising and managing global client delivery operations across functional teams
2. Ensuring the highest quality standards, client satisfaction, and effective cost management
3. Determining future capacity needs and managing talent development
4. Automating and standardising delivery processes in coordination with tech teams
5. Refining service performance KPIs and generating insights for decision-making

What You'll Need

1. Minimum 5 years of experience in Service Delivery Management (project-based)
2. Strong client relationship skills at executive level
3. Experience managing intellectual services delivery teams, including offshore/nearshore
4. Self-motivation with excellent communication capabilities
5. Results-driven mindset with proven leadership qualities
6. Knowledge of Private Equity, M&A, or Data services

Ready to elevate your career while driving transformational change? Join this innovative organisation and make your mark on a global scale.

Seniority level

Director

Employment type

Full-time

Job function

Sales, Project Management, and Customer Service

Industries

Venture Capital and Private Equity Principals, Technology, Information and Media, and Information Services