Operations Support Officer – Psychoeducation 6 month FTC

Reports to: Operations Manager – Psychoeducation

Salary: Up to £25,000

Location: Remote

Closing Date: 28th February 2025 (subject to number of applications we may close this role earlier)

Company Overview

ProblemShared is a key innovator in the rapidly expanding field of digital mental health. We continue to grow our online community of high-quality mental health practitioners who are available over a highly secure video consulting platform. We are working to ensure that it is easy and safe for all generations to access the best emotional and mental health services as and when they need it. As a platform business, our customers are our end users, our practitioners, and our institutional partners (universities, insurers, corporates etc).

Our team is made up of a unique combination of expert mental health counsellors, psychologists, psychiatrists, skilled managers, and IT specialists. Our team is continuously developing our e-health platform to ensure better and more accessible services to those in need.

ProblemShared is a remote business, and we have no central office. As a result, the team all work from home (or other suitable locations) so you will need to be comfortable with this as a working environment.

As a company, we ensure that personal and professional practice is in line with our values of being collaborative and human centric.

Overview

The Neurodevelopmental (ND) Team works with referring partners to facilitate Autism, ADHD and SpLD assessments, as well as ongoing support for individuals with a positive diagnosis via the Medication, Education Navigation and Psychoeducation pathways. The Operations Support Officer provides high-quality, operational support to ensure the smooth running of the ND Service. This role specifically will be focused on the Psychoeducation Service which forms part of our post diagnosis offering.

Key Responsibilities:

• Booking in client sessions and making any necessary adjustments in line with our internal scheduling processes.
• Ensuring clients receive their pre-session forms and appointment information before the assessment and that sessions are booked into the system in a timely manner.
• Supporting the Operations Manager to ensure the smooth and efficient flow of ND clients through their ProblemShared journey.
• Ensuring client records are maintained with up-to-date information.
• Accurately recording client actions to allow for precise reporting.
• Developing an understanding of the nuances of the different pathways available to ND clients to appropriately respond to client queries.
• Managing clinician availability to ensure clients can access ND services in a timely manner.

Knowledge, Skills & Experience

Required

• Relevant administration and/or operations experience, including scheduling or diary management at scale.
• Recent experience and/or good knowledge of Excel.
• Professional, friendly, and informative communication style (both verbal and written).
• Excellent computer skills and the ability to learn new software and processes quickly.
• Strong organisational skills and ability to work cross-functionally.
• Self-motivated and comfortable with remote working.

Desirable

• Previous experience in a start-up/scale-up (within health tech is a bonus).
• Previous experience working with Neurodiverse people, especially in a client/customer facing role.
• Previous experience with Zendesk or similar communication platforms.

Benefits:

• Highly competitive salary, pension and other benefits including private health insurance, an IT equipment budget and company away-days.
• 30 days annual leave plus public holidays.
• Access to training opportunities to support your personal clinical development.
• The opportunity to innovate and shape the delivery of best care.
• Learn from and contribute to our ever-growing, dynamic and highly engaged community of mental health professionals.

No matter who you are, where you’re from, who you love, follow in faith, disability status, ethnicity or the gender you identify with, you're welcome at ProblemShared. If you have any requests or requirements to support you throughout any part of the interview process or thereafter, please do let us know!