Tri-Lingual Patient Liaison (English, Spanish, and French)

Scout; United Kingdom; Remote; USD 28,000 - 35,000

Job description

Tri-Lingual Patient Liaison (English, Spanish, and French)

This range is provided by Scout. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$28,000.00/yr - $35,000.00/yr

Scout is recognized as a leader in our field for innovation in service, attention to detail, our stellar team members, and making the complex easier. If this interests you, we’d love to have you join our rapidly growing team!

Position Summary:

We are looking to hire a talented, eager, and skilled Tri-lingual Patient Liaison to join our UK team in a remote position. The Patient Liaison provides support to patients and clinics involved in clinical research trials. You would be responsible for ensuring excellent and consistent service. This includes reviewing and approving travel and expense reimbursement requests, partnering with our vendors to fulfill services, and answering questions in a timely and courteous manner.

Responsibilities of this position include, but are not limited to:

• Serve as the primary point of contact for our patients, study sites, vendors, and other related parties.
• Scheduling travel requests for patients enrolled in clinical trials, including:
• Arrangements including flights, hotel, ground transportation, and special needs assistance, as well as assist with any additional issues that arise during travel.
• Interaction and management of vendors handling travel requests.
• Review travel requests against study parameters and seek approvals where necessary.
• Processing expense reimbursements to patients for approved expenses, including review against study parameters and seeking approvals where necessary of those expenses.
• Responsible for training study site personnel on how to use the online portal including:
• Creating/entering requests in the portal if applicable.

The ideal candidate will have the following experience, skills, and knowledge:

• BS or BA degree or equivalent experience.
• Minimum 3 years of experience within the customer service or life sciences industry preferred.
• Fluency in English, Spanish, and French (spoken and written).
• Experience working with multiple independent vendors to achieve results on a deadline.
• Experience in the travel and/or hospitality industry is a plus.
• Ability to modify, edit, and create Excel spreadsheets, Word documents.
• Ability to conduct hotel, venue, and destination research online.
• Work with financial information, including basic knowledge and understanding of how to convert foreign currency to USD.
• Attention to detail with the ability to track and manage key dates/deadlines.
• The ability to learn quickly.
• Timely, professional, courteous correspondence and communication with clients, vendors, and colleagues.
• Ability to prioritize and multi-task.
• Ability to work in a fast-paced environment.
• Hard working and reliable with a strong work ethic.
• Diplomatic and discreet.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Education and Training