Television Licence Field Officer

As a Television Licence Field Officer, you will visit customers currently without a TV licence at addresses throughout the Taunton area helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them.

Salary: £31,650.00 annual salary

Benefits:

• Company car which includes personal use, or a £3700 annual car allowance paid monthly.
• Mileage allowance paid in line with published HMRC rates, including from and to your home address each day.
• Flexible working hours with a potential four-day working week.
• Home-based position, visiting communities across your region (ideally living in the TA postcode areas).

Core Responsibilities:

• Conduct door-to-door visits to properties where no TV licence is registered.
• Listen to customer reasoning for not having a licence and make an informed decision on next steps.
• Accurately record visit details and complete daily timesheets via a handheld device.
• Explain and sell the benefits of all licence payment schemes.
• Take and accurately record payment details.
• Attend court when required to give evidence in prosecution cases.
• Carry out work and attend meetings as directed by the Visiting Manager.
• Take Records of Interview under caution.

What you'll need to bring:

• A full UK Driving Licence.
• Physical mobility to visit multiple locations daily.
• Strong interpersonal and communication skills with an excellent standard of both verbal and written English.
• Previous experience is not essential; excellent communication skills are a must.

What's in it for you?

• Competitive salary of £31,650.00 pa.
• 23 days' holiday (rising to 29) with the opportunity to buy extra leave.
• Paid day out of the office for volunteering.
• Company matched pension, life assurance, and additional benefits.
• Access to up to £500 of your salary before payday each month.

You will receive four weeks of both engaging virtual classroom training and one-to-one training in your working location with experienced trainers.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

We're an equal opportunity and Disability Confident employer, committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.

Location: Taunton, United Kingdom

Time Type: Full time

Contract Type: Permanent