Care Scheduler

Home Instead Senior Care; Burgess Hill; On-site; GBP 28,000; Full time

Job description

Company Description

Home Instead is the leader in specialised care for the elderly. Founded on personal experience, we provide high-quality care and companionship services for older people.

Job Description

We are currently recruiting for someone to join our team as a Scheduler to perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients in the East Cheshire region.

This role will be carried out on a full-time basis at our CQC Outstanding Chelford office near Macclesfield/Alderley Edge, working Monday-Friday 9am - 5pm with additional out of hours working as part of an on-call rota.

We are offering a salary of £28,000. In addition, on-call duties are paid at £350 per week (for a full week) and you will be part of the monthly bonus scheme.

Responsibilities:

• Understand and build effective and efficient schedules around our clients and Care Professionals.
• Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations and templated effectively.
• Be responsive to changes in the schedule and liaise with relevant team members.
• Match Care Professionals to new clients in conjunction with the Client Service Manager and Quality Team, and arrange introductions.
• Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
• Ensure continuity of Care Professional’s visiting clients to provide a small team of matched Care Professionals.
• Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
• Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
• Work closely with the Client Services Manager, Quality Team and Registered Care Manager to ensure that new client service enquiries are considered in full, and provide a written explanation should a service not be able to be accommodated.
• Add and maintain all client and Care Professional information onto the electronic scheduling system.

Who we are looking for:

• Experience working in a scheduling role within a home care or other relevant environment such as logistics.
• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
• Must be a driver with access to own vehicle.
• Highly resilient and positive with excellent communication skills.
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
• Team player with strong interpersonal skills with the ability to build rapport quickly.
• Excellent attention to detail with the ability to multi-task.
• Logical and analytical with the ability to work on own initiative and meet deadlines.

Job Type: Full-time

Pay: £28,000.00 per year