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French speaking Technical Support Administrator (Electronics)
French Selection UK
Maidstone
Hybrid
GBP 32,000
Full time
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Job summary
An established industry player is seeking a French-speaking Technical Support Administrator to provide exceptional customer service and technical support for their audio products. This hybrid role allows you to work 2 to 3 days a week in the office, ensuring a balance between professional engagement and flexibility. You will be responsible for delivering technical troubleshooting, handling customer inquiries, and liaising with internal departments. If you are fluent in French and possess a strong background in technical support, this is an exciting opportunity to join a well-respected company in the electronics field.
Qualifications
- Fluency in French is essential, with great customer service experience preferred.
- Experience in technical or product support is needed.
Responsibilities
- Deliver technical support to customers providing outstanding service.
- Respond to enquiries via email, phone, and live chat.
Skills
Job description
French speaking Technical Support Administrator (Electronics)
Location: Maidstone
Hybrid work: 2 – 3 days a week in the office
Salary: £32,000 per annum negotiable plus bonus
Ref: 4249DC1
Company Profile:
A well-established British designer and producer of audio products sold globally.
Main duties:
- To deliver technical support to customers providing outstanding service.
- Respond to enquiries via email, phone and live chat.
- Provide product support to customers and distributors.
- Deliver technical troubleshooting.
- Be responsible for returns and following up accordingly.
- Provide purchase support.
- Liaise with internal departments ensuring support to customers is maintained at a high standard.
- Engage in professional development as required.
Candidate's Profile:
- Fluent in French (written and spoken) essential.
- Fluency in an additional language a bonus.
- Experience in technical or product support needed.
- Great customer service experience (B2C) within the electrical field preferred.
- Excellent communication skills.
- High attention to detail with good problem-solving skills.
- Car owner due to location of client.
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