Program Director

Coronet; London; Hybrid; GBP 50,000 - 90,000; Full time

Job description

The Customer Business Executive plays a pivotal role in maintaining and nurturing our most significant, committed client relationships and supporting partners growth and acceleration by "on the ground" working closely with the partners to make themselves sufficient. This position is focused on account management rather than new business development, embodying the philosophy of a 'farmer' rather than a 'hunter'. The primary responsibility involves acting as an account executive and liaison for large, established accounts, ensuring smooth collaboration between clients and our internal teams.

This is a Hybrid role, office is located in Shoreditch

About Us

Over the past few years Coro has received $175M in funding and is one of the fastest growing Cybersecurity companies in the world. The funding is primarily being used to enhance the Coro Cybersecurity SaaS platform and for additional headcount growth, as Coro continues to expand globally.

Coro started in Tel-Aviv, Israel and is also headquartered in Chicago, IL with additional offices in New York, London, and remotely across the globe. As a global organization, Coro gives you the ability to work with people and teammates from around the world.

Coro’s AI enabled Modular Cybersecurity Platform is the only one in the industry specifically designed to provide Mid-Market customers with scalable and affordable “enterprise grade” protection for all of their priority threat vectors.

Responsibilities

Account Acceleration & Growth:

• Foster strong, long-term relationships with key accounts by understanding their business needs and offering tailored solutions.
• Regularly review account performance and identify opportunities for further engagement and growth within existing accounts.

Project Management:

• Serve as the lead program manager for major accounts, coordinating across various internal teams to ensure timely and successful delivery of services.
• Monitor project progress, troubleshoot any issues, and communicate updates to all stakeholders.

Internal Collaboration:

• Work closely with teams across the organization, including channel managers, marketing, product development, and customer success to align on client objectives and strategies.
• Act as the voice of the client within the organization, ensuring their needs and expectations are understood and met.

Reporting and Analysis:

• Prepare and present regular reports on account status, including performance analytics, client feedback, and strategic recommendations.
• Analyze trends and market conditions to better understand client contexts and needs.

Client Advocacy:

• Act as an advocate for client needs within the organization, balancing client requests with company capabilities and objectives.
• Address client concerns and ensure a high level of client satisfaction throughout the partnership.

Skills and Experience

• Proven track record of successfully managing large accounts
• Deep understanding of the cyber security market
• Strong analytical, strategic thinking, problem-solving abilities and out of the box thinking.
• Ability to work under pressure and manage multiple accounts simultaneously
• Adapt to StartUp culture
• Excellent communication, negotiation, and relationship-building skills.
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 10 years of experience in account management or a related field, preferably within a similar industry.
• Proven track record of managing large, complex accounts and maintaining strong client relationships.
• Excellent project management skills, with an ability to lead and coordinate cross-functional teams.
• Strong analytical and reporting skills, with a proficiency in utilizing CRM tools and data analysis software.
• Exceptional communication and interpersonal skills.

Job Benefits and How We Work

• Unlimited holiday time
• Regular team socials
• World-class product
• Working with teammates from the US, Tel Aviv, to London
• Other benefits will depend on Location

What to Expect in the Interview Process:

• Phone Screen-30 minutes with our Recruiting Team
• Virtual Interview-45/60 minutes with Hiring Manager
• Virtual Interview - 30 minutes with the People Team
• Virtual Interview - 60 minutes with Chief Business Officer

As job positions at Coro open and are publicly posted, we encourage all applicants who believe they have the qualifications and would be a good fit for the position to apply.

Coro is an Equal Opportunity Employer. We embrace the value you can bring to our team through your commitment, skills and abilities, creativity, experience and diversity...not your skin color, sex, gender or otherwise. However you identify, if you’re passionate, good at what you do, feel aligned to Coro's mission, and feel you’re the right fit for an open position, we encourage you to apply.